School Result
IT Service Desk Analyst – £41,500–£45,294/yr | Permanent | City of Westminster | UK Export Finance
Overview
UK Export Finance (UKEF) is hiring an
IT Service Desk Analyst
to join its
Digital, Data and Technology Division
in
Westminster, London . This is a
permanent, full‑time role
offering a competitive salary and a generous
Civil Service pension contribution of 28.97% . The position is ideal for IT professionals with strong service desk experience and a passion for delivering excellent customer support.
About UK Export Finance UKEF is the UK’s export credit agency, supporting British businesses in global markets. The Digital, Data and Technology Division provides critical IT infrastructure, bespoke software development, and enterprise architecture services to over 500 users across the department. The IT Operations team is focused on delivering a
first‑class employee experience
through seamless technology support.
Role Summary As an IT Service Desk Analyst, you’ll provide
daily IT support
to over 500 colleagues both onsite and remotely. You’ll manage incidents, maintain devices, and ensure SLAs and customer satisfaction targets are consistently met. The role requires a mix of
technical expertise ,
customer service , and
collaborative teamwork .
Key Responsibilities
Provide IT support for desktops, laptops, tablets, mobile devices, and meeting room equipment
Manage incidents and service requests, ensuring SLAs are met
Support Microsoft technologies:
Office 365, Azure, Intune, Active Directory
Maintain accurate asset and inventory records
Diagnose and resolve hardware/software faults
Document procedures, configurations, and best practices
Collaborate with stakeholders, suppliers, and customers to understand business needs
Be available for
out‑of‑hours support
when required
Required Knowledge & Skills
Familiarity with
Microsoft Office 365, Azure, Intune, Windows 10
Understanding of
device deployment and support
Awareness of
ITIL principles , CMDB, and basic networking
Knowledge of
user account issues , NTFS permissions, shared drives, and email filtering
Strong
written and verbal communication skills
Ability to explain technical issues to non‑technical users
Experience managing incidents and documenting procedures
Comfortable working
independently and as part of a team
Experience
Proven experience in
service desk operations
Track record of resolving
user account and application issues
Experience in
hardware and mobile device deployment
Familiarity with
incident escalation and supplier coordination
Behaviours Assessed
Working Together
Communicating and Influencing
Technical Skills Assessed
Troubleshooting printing issues and restarting relevant services
Granting access to shared mailboxes in Outlook or Office 365
Assessed against the
Government Digital and Data Profession Capability Framework – Service Desk Analyst
Compensation & Benefits
Salary : £41,500–£45,294 per year
Pension : Civil Service Defined Benefit Pension with £12,022 employer contribution
Working Pattern : Flexible working, full‑time, compressed hours
Location : City of Westminster, SW1A 2HQ
Learning & Development
tailored to your role
Inclusive and diverse work culture
Why Join UKEF?
Be part of a
dynamic government department
Access
flexible working arrangements
Receive
structured training and development
Enjoy a
collaborative and inclusive environment
Make a real impact on the UK’s global trade efforts
Application Process Click here to Apply directly via the UK Export Finance careers portal
using reference number
432070 . Ensure your application includes evidence of the required technical skills.
#J-18808-Ljbffr
IT Service Desk Analyst
to join its
Digital, Data and Technology Division
in
Westminster, London . This is a
permanent, full‑time role
offering a competitive salary and a generous
Civil Service pension contribution of 28.97% . The position is ideal for IT professionals with strong service desk experience and a passion for delivering excellent customer support.
About UK Export Finance UKEF is the UK’s export credit agency, supporting British businesses in global markets. The Digital, Data and Technology Division provides critical IT infrastructure, bespoke software development, and enterprise architecture services to over 500 users across the department. The IT Operations team is focused on delivering a
first‑class employee experience
through seamless technology support.
Role Summary As an IT Service Desk Analyst, you’ll provide
daily IT support
to over 500 colleagues both onsite and remotely. You’ll manage incidents, maintain devices, and ensure SLAs and customer satisfaction targets are consistently met. The role requires a mix of
technical expertise ,
customer service , and
collaborative teamwork .
Key Responsibilities
Provide IT support for desktops, laptops, tablets, mobile devices, and meeting room equipment
Manage incidents and service requests, ensuring SLAs are met
Support Microsoft technologies:
Office 365, Azure, Intune, Active Directory
Maintain accurate asset and inventory records
Diagnose and resolve hardware/software faults
Document procedures, configurations, and best practices
Collaborate with stakeholders, suppliers, and customers to understand business needs
Be available for
out‑of‑hours support
when required
Required Knowledge & Skills
Familiarity with
Microsoft Office 365, Azure, Intune, Windows 10
Understanding of
device deployment and support
Awareness of
ITIL principles , CMDB, and basic networking
Knowledge of
user account issues , NTFS permissions, shared drives, and email filtering
Strong
written and verbal communication skills
Ability to explain technical issues to non‑technical users
Experience managing incidents and documenting procedures
Comfortable working
independently and as part of a team
Experience
Proven experience in
service desk operations
Track record of resolving
user account and application issues
Experience in
hardware and mobile device deployment
Familiarity with
incident escalation and supplier coordination
Behaviours Assessed
Working Together
Communicating and Influencing
Technical Skills Assessed
Troubleshooting printing issues and restarting relevant services
Granting access to shared mailboxes in Outlook or Office 365
Assessed against the
Government Digital and Data Profession Capability Framework – Service Desk Analyst
Compensation & Benefits
Salary : £41,500–£45,294 per year
Pension : Civil Service Defined Benefit Pension with £12,022 employer contribution
Working Pattern : Flexible working, full‑time, compressed hours
Location : City of Westminster, SW1A 2HQ
Learning & Development
tailored to your role
Inclusive and diverse work culture
Why Join UKEF?
Be part of a
dynamic government department
Access
flexible working arrangements
Receive
structured training and development
Enjoy a
collaborative and inclusive environment
Make a real impact on the UK’s global trade efforts
Application Process Click here to Apply directly via the UK Export Finance careers portal
using reference number
432070 . Ensure your application includes evidence of the required technical skills.
#J-18808-Ljbffr