JCPenney
Asset Protection Associate - Goldeneast Crossing
JCPenney, Rocky Mount, North Carolina, us, 27815
Overview
Asset Protection Associate - Goldeneast Crossing role at JCPenney. The position supports shrinkage and safety awareness programs, conducts surveillance, interviews suspects, maintains records, participates in court hearings, and supports safety and internal investigations. Applicants must be 18 years of age or older and have a high school diploma or GED.
Responsibilities
Supports Shrinkage and Safety Awareness programs: Aids Store Management to communicate current shrinkage and safety topics.
Conducting surveillance: Observes customers and contractors (CCTV/floor) activities to detect theft, fraud or suspicious activity; collects investigative intelligence related to ORC activity and fraud; takes direction from AP management to monitor team member activity as needed; reports infractions of company policy to AP and/or store management.
Detaining and Interviewing suspects: Conducts interviews in accordance with local laws and Company policy on customers and contractors suspected of theft; reports suspected fraud to AP management or Market Investigations as needed.
Maintaining records: Creates and manages records using approved company methods, proper retention of evidence and disposition of recovered merchandise.
Participating in Court Hearings: Attends hearings, updates appropriate files and maintains relationships with local law enforcement.
Supports Safety programs: Identifies and addresses potential hazards to customers and associates; takes initiative to correct minor hazards; conducts incident investigations and completes associated reports.
Supports Internal investigations: Takes direction from AP management to collect evidence regarding internal investigations; acts as an interview witness as needed.
Performs responsibilities in accordance with company policies and procedures to drive sales and profit.
Qualifications
Must be 18 years of age or older and have a high school diploma or GED.
Core Competencies & Accomplishments
AP knowledge:
Learn and stay up to date on company policy and procedures relating to loss prevention and relevant local legal requirements.
Balanced Temperament:
Maintains composure and handles high-stress situations calmly and effectively; discretion in difficult situations.
Results:
Solve problems and make decisions that drive sales, profit or customer service; work efficiently; inspire strong performance in yourself and others.
Ownership:
Provide great customer service; build positive, inclusive and respectful relationships; take accountability for actions and outcomes.
Intensity:
Proactively improve the customer experience; act with confidence and urgency.
What you get
Competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with Company match (if eligible).
Associate discount on JCPenney merchandise.
Holiday pay details: eligible associates receive eight paid holidays; additional holiday compensation for store associates on designated holidays.
For vacation days and other benefits eligibility, please visit the benefits site.
Pay Range USD $14.50/Hr - USD $18.13/Hr.
Job details
Seniority level:
Entry level
Employment type:
Part-time
Job function:
Management and Manufacturing
Industries:
Retail
All associates are encouraged to apply; referral opportunities may increase interviewing chances. This description reflects current responsibilities and requirements for the Asset Protection Associate role at JCPenney in Rocky Mount, NC.
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Responsibilities
Supports Shrinkage and Safety Awareness programs: Aids Store Management to communicate current shrinkage and safety topics.
Conducting surveillance: Observes customers and contractors (CCTV/floor) activities to detect theft, fraud or suspicious activity; collects investigative intelligence related to ORC activity and fraud; takes direction from AP management to monitor team member activity as needed; reports infractions of company policy to AP and/or store management.
Detaining and Interviewing suspects: Conducts interviews in accordance with local laws and Company policy on customers and contractors suspected of theft; reports suspected fraud to AP management or Market Investigations as needed.
Maintaining records: Creates and manages records using approved company methods, proper retention of evidence and disposition of recovered merchandise.
Participating in Court Hearings: Attends hearings, updates appropriate files and maintains relationships with local law enforcement.
Supports Safety programs: Identifies and addresses potential hazards to customers and associates; takes initiative to correct minor hazards; conducts incident investigations and completes associated reports.
Supports Internal investigations: Takes direction from AP management to collect evidence regarding internal investigations; acts as an interview witness as needed.
Performs responsibilities in accordance with company policies and procedures to drive sales and profit.
Qualifications
Must be 18 years of age or older and have a high school diploma or GED.
Core Competencies & Accomplishments
AP knowledge:
Learn and stay up to date on company policy and procedures relating to loss prevention and relevant local legal requirements.
Balanced Temperament:
Maintains composure and handles high-stress situations calmly and effectively; discretion in difficult situations.
Results:
Solve problems and make decisions that drive sales, profit or customer service; work efficiently; inspire strong performance in yourself and others.
Ownership:
Provide great customer service; build positive, inclusive and respectful relationships; take accountability for actions and outcomes.
Intensity:
Proactively improve the customer experience; act with confidence and urgency.
What you get
Competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with Company match (if eligible).
Associate discount on JCPenney merchandise.
Holiday pay details: eligible associates receive eight paid holidays; additional holiday compensation for store associates on designated holidays.
For vacation days and other benefits eligibility, please visit the benefits site.
Pay Range USD $14.50/Hr - USD $18.13/Hr.
Job details
Seniority level:
Entry level
Employment type:
Part-time
Job function:
Management and Manufacturing
Industries:
Retail
All associates are encouraged to apply; referral opportunities may increase interviewing chances. This description reflects current responsibilities and requirements for the Asset Protection Associate role at JCPenney in Rocky Mount, NC.
#J-18808-Ljbffr