Join to apply for the
eCommerce Sales Support
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Theisen's Home Farm Auto 4 days ago Be among the first 25 applicants Join to apply for the
eCommerce Sales Support
role at
Theisen's Home Farm Auto Direct message the job poster from Theisen's Home Farm Auto As an E-Commerce Sales Support associate, you will be at the forefront of ensuring an exceptional website experience. Your responsibilities will include promptly addressing customer inquiries, processing and shipping orders efficiently, managing returns, and maintaining up-to-date website content. The ideal candidate will possess excellent communication, organizational, and problem-solving skills, along with proficiency in various software systems. Qualifications Education: Vocational training or Experience: 1-3 years related job experience such as retail, marketing, management or internet sales and customer service Key Responsibilities Respond to customer phone calls, emails, and live chats from the website and internet phone line, addressing inquiries politely and promptly. Use available resources to provide accurate information and ensure excellent customer service. Ensure internet orders are shipped out in a timely manner. Review internet orders for potential fraud. Manage internet returns. Web Site Maintenance Responsibilities: Collaborate with buyers and vendors to ensure product are accurately displayed on the website. Remove discontinued items from the website and ensure stock information is up-to-date in Enterprise Resource Planning (ERP) system. Loyalty Program Responsibilities: Sign up and service customer loyalty accounts. Prepare and pack online orders for shipment during peak periods as needed Required Knowledge, Skills, and Abilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Proficient in Microsoft Excel and Outlook, as well as knowledge of customer relationship management software. Excellent written and verbal communication skills. Excellent organizational skills with the ability to plan, prioritize and organize a diversified workload with multiple priorities. Ability to read, comprehend, and follow instructions, corporate correspondence, and emails. Competence in calculating figures and amounts such as discounts, percentages, and volume. Strong problem-solving skills and the ability to work well under pressure. Exceptional interpersonal skills with the ability to defuse tense situations. Quick to grasp and adept at learning new software systems. High level of integrity and business ethics. Physical Demands Frequent physical demands include sitting, standing, walking, dexterity, and light grasping. Occasional physical demands include lifting up to 50 lbs., bending, stooping, reaching, kneeling, squatting, climbing stairs, and firmly grasping. The employee is required to accept incoming calls and must be able to hear and speak. Specific vision abilities required by this job include vision adequate for the incumbent to perform the responsibilities and functions of the job efficiently. The associate must have the manual dexterity to manually operate and use a computer and other basic office equipment. Work Environment and Working Conditions This position will be performed inside a climate-controlled office facility. The noise level is low to medium and typical of an office environment. Potential hazards include electrical hazards. Atmospheric conditions are typical of an office environment and may include exposure to odors and dust. Part-Time and Full-Time Eligible: Competitive match on 401k PTO Holiday Birthday off – with pay Associate discount and many other benefits Full-Time Also Eligible: Health insurance Vision insurance Flexible spending accounts Short-term and long-term disability Company Culture and Values At Theisen’s, our company culture is built on a foundation of respect, collaboration, and service to our communities. We believe in putting
Customer First , working together as
One Connected Team , and always finding ways to
Give Back . These three pillars guide how we approach our work and interact with each other every day. We are committed to fostering an inclusive and supportive environment where every associate is valued and encouraged to grow. At Theisen’s, we strive to make a positive impact on our customers, our communities, and each other, creating a workplace where hard work, dedication, and innovation are celebrated. Theisen’s is proud to be an Equal Opportunity Employer. We do not discriminate against any associate or applicant for employment based on race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, disability, status as a veteran, or any other federal, state, or local protected class. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Customer Service, Administrative, and Sales Industries Retail, Farming, and Marketing Services Referrals increase your chances of interviewing at Theisen's Home Farm Auto by 2x Inferred from the description for this job
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eCommerce Sales Support
role at
Theisen's Home Farm Auto 4 days ago Be among the first 25 applicants Join to apply for the
eCommerce Sales Support
role at
Theisen's Home Farm Auto Direct message the job poster from Theisen's Home Farm Auto As an E-Commerce Sales Support associate, you will be at the forefront of ensuring an exceptional website experience. Your responsibilities will include promptly addressing customer inquiries, processing and shipping orders efficiently, managing returns, and maintaining up-to-date website content. The ideal candidate will possess excellent communication, organizational, and problem-solving skills, along with proficiency in various software systems. Qualifications Education: Vocational training or Experience: 1-3 years related job experience such as retail, marketing, management or internet sales and customer service Key Responsibilities Respond to customer phone calls, emails, and live chats from the website and internet phone line, addressing inquiries politely and promptly. Use available resources to provide accurate information and ensure excellent customer service. Ensure internet orders are shipped out in a timely manner. Review internet orders for potential fraud. Manage internet returns. Web Site Maintenance Responsibilities: Collaborate with buyers and vendors to ensure product are accurately displayed on the website. Remove discontinued items from the website and ensure stock information is up-to-date in Enterprise Resource Planning (ERP) system. Loyalty Program Responsibilities: Sign up and service customer loyalty accounts. Prepare and pack online orders for shipment during peak periods as needed Required Knowledge, Skills, and Abilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Proficient in Microsoft Excel and Outlook, as well as knowledge of customer relationship management software. Excellent written and verbal communication skills. Excellent organizational skills with the ability to plan, prioritize and organize a diversified workload with multiple priorities. Ability to read, comprehend, and follow instructions, corporate correspondence, and emails. Competence in calculating figures and amounts such as discounts, percentages, and volume. Strong problem-solving skills and the ability to work well under pressure. Exceptional interpersonal skills with the ability to defuse tense situations. Quick to grasp and adept at learning new software systems. High level of integrity and business ethics. Physical Demands Frequent physical demands include sitting, standing, walking, dexterity, and light grasping. Occasional physical demands include lifting up to 50 lbs., bending, stooping, reaching, kneeling, squatting, climbing stairs, and firmly grasping. The employee is required to accept incoming calls and must be able to hear and speak. Specific vision abilities required by this job include vision adequate for the incumbent to perform the responsibilities and functions of the job efficiently. The associate must have the manual dexterity to manually operate and use a computer and other basic office equipment. Work Environment and Working Conditions This position will be performed inside a climate-controlled office facility. The noise level is low to medium and typical of an office environment. Potential hazards include electrical hazards. Atmospheric conditions are typical of an office environment and may include exposure to odors and dust. Part-Time and Full-Time Eligible: Competitive match on 401k PTO Holiday Birthday off – with pay Associate discount and many other benefits Full-Time Also Eligible: Health insurance Vision insurance Flexible spending accounts Short-term and long-term disability Company Culture and Values At Theisen’s, our company culture is built on a foundation of respect, collaboration, and service to our communities. We believe in putting
Customer First , working together as
One Connected Team , and always finding ways to
Give Back . These three pillars guide how we approach our work and interact with each other every day. We are committed to fostering an inclusive and supportive environment where every associate is valued and encouraged to grow. At Theisen’s, we strive to make a positive impact on our customers, our communities, and each other, creating a workplace where hard work, dedication, and innovation are celebrated. Theisen’s is proud to be an Equal Opportunity Employer. We do not discriminate against any associate or applicant for employment based on race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, disability, status as a veteran, or any other federal, state, or local protected class. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Customer Service, Administrative, and Sales Industries Retail, Farming, and Marketing Services Referrals increase your chances of interviewing at Theisen's Home Farm Auto by 2x Inferred from the description for this job
Vision insurance Medical insurance 401(k) Get notified about new Sales Support Specialist jobs in
Dubuque, IA . Cuba City, WI $50,000.00-$90,000.00 9 months ago Dubuque, IA $44,512.00-$54,912.00 3 days ago Blood Collection Staff - Customer Service
Experienced in Retail and Customer Service?
Business Office Coordinator - Dyersville-Part time
East Dubuque, IL $14.00-$14.00 3 months ago Business Office Coordinator - Dyersville-Part time
Business Office Coordinator - Dyersville-Part time
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr