HUB International
The Account Manager manages a book of insurance business, while acting with a high degree of independent discretion, autonomy, and decision-making. Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations. Provides a high level of support to Producers and Account Managers in maintaining, and expanding business. May also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures. Along with helping the day to day flow of the department where needed, which includes changes to accounts, mailing of policies and quoting.·
Makes decisions on books of insurance business for which the incumbent is responsible.·
Works closely with Account Managers, Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB’s best practices and standard procedures.·
Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts.·
Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability.·
Stays abreast of changes in the insurance industry and other external conditions that may impact their clients.·
Makes appropriate recommendations to clients in response to those changes independent of manager approval.·
May also negotiate with underwriters and carriers.·
Troubleshoots claims and billing issues.·
Responsible for overall retention of accounts in assigned book of business.·
Develops new business from existing accounts and assigned leads, and contributes to meeting departmental production goals.·
Identifies and follows-up on cross-selling opportunities when appropriate.·
Manages, organizes, and conducts client meetings when necessary.·
Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems when necessary.·
Ensures the accuracy of data in those systems.·
Travels on company business as required.·
Prepares reports for management as required.·
Minimum of a FL 4-40; must be willing to obtain 2-20 or 20-44 P&C License if not already completed·
Current with all necessary CE credits in required lines and statesDepartment Account Management & ServiceRequired Experience: 2-5 years of relevant experienceRequired Travel: NegligibleRequired Education: Bachelor's degree (4-year degree)HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.·
Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience based judgment to resolve.·
Attends industry related continuing education training and courses.·
Performs other duties and projects as assigned.**Required Knowledge, Skills, Abilities and Experience**·
Excellent oral and written English communications skills.·
Superior customer service and problem solving skills.·
Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems.·
Ability to work in a team environment.·
Ability to work a regular, full-time work schedule at HUB’s facility(s) and ability to travel on business when required.**Licensing or Certification Requirements:**Department Account Management & ServiceRequired Experience: 2-5 years of relevant experienceRequired Travel: No Travel RequiredRequired Education: High school or equivalentBonjour. Nous sommes HUB.Dans un monde en rapide évolution, nous conseillons les entreprises et les individus sur la façon de se préparer à l’inattendu. Lorsque vous vous associez à nous, vous êtes au centre d’un vaste réseau d’experts qui vous aideront à atteindre vos objectifs grâce à nos services de gestion de risques, de gestion des demandes d’indemnisation et de soutien en matière de conformité. Vous aurez donc l’esprit tranquille parce que vous saurez que ce qui compte le plus pour vous sera protégé grâce à un appui constant et des solutions d’assurance qui vous mettent en contrôle.À propos de HUB InternationalHUB International Limited (HUB), dont le siège social est situé à Chicago (Illinois), est un important courtier d’assurance mondial qui offre des produits et des services complets dans les domaines de l’assurance de dommages, de l’assurance de personnes, des avantages sociaux, des investissements et de la gestion de risque. Avec des bureaux partout en Amérique du Nord, le vaste réseau de spécialistes de HUB offre la tranquillité d’esprit en protégeant ce qui compte le plus grâce à un appui constant et des solutions d’assurance sur mesure. Pour plus d’informations, veuillez visiter . #J-18808-Ljbffr
Makes decisions on books of insurance business for which the incumbent is responsible.·
Works closely with Account Managers, Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB’s best practices and standard procedures.·
Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts.·
Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability.·
Stays abreast of changes in the insurance industry and other external conditions that may impact their clients.·
Makes appropriate recommendations to clients in response to those changes independent of manager approval.·
May also negotiate with underwriters and carriers.·
Troubleshoots claims and billing issues.·
Responsible for overall retention of accounts in assigned book of business.·
Develops new business from existing accounts and assigned leads, and contributes to meeting departmental production goals.·
Identifies and follows-up on cross-selling opportunities when appropriate.·
Manages, organizes, and conducts client meetings when necessary.·
Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems when necessary.·
Ensures the accuracy of data in those systems.·
Travels on company business as required.·
Prepares reports for management as required.·
Minimum of a FL 4-40; must be willing to obtain 2-20 or 20-44 P&C License if not already completed·
Current with all necessary CE credits in required lines and statesDepartment Account Management & ServiceRequired Experience: 2-5 years of relevant experienceRequired Travel: NegligibleRequired Education: Bachelor's degree (4-year degree)HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.·
Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience based judgment to resolve.·
Attends industry related continuing education training and courses.·
Performs other duties and projects as assigned.**Required Knowledge, Skills, Abilities and Experience**·
Excellent oral and written English communications skills.·
Superior customer service and problem solving skills.·
Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems.·
Ability to work in a team environment.·
Ability to work a regular, full-time work schedule at HUB’s facility(s) and ability to travel on business when required.**Licensing or Certification Requirements:**Department Account Management & ServiceRequired Experience: 2-5 years of relevant experienceRequired Travel: No Travel RequiredRequired Education: High school or equivalentBonjour. Nous sommes HUB.Dans un monde en rapide évolution, nous conseillons les entreprises et les individus sur la façon de se préparer à l’inattendu. Lorsque vous vous associez à nous, vous êtes au centre d’un vaste réseau d’experts qui vous aideront à atteindre vos objectifs grâce à nos services de gestion de risques, de gestion des demandes d’indemnisation et de soutien en matière de conformité. Vous aurez donc l’esprit tranquille parce que vous saurez que ce qui compte le plus pour vous sera protégé grâce à un appui constant et des solutions d’assurance qui vous mettent en contrôle.À propos de HUB InternationalHUB International Limited (HUB), dont le siège social est situé à Chicago (Illinois), est un important courtier d’assurance mondial qui offre des produits et des services complets dans les domaines de l’assurance de dommages, de l’assurance de personnes, des avantages sociaux, des investissements et de la gestion de risque. Avec des bureaux partout en Amérique du Nord, le vaste réseau de spécialistes de HUB offre la tranquillité d’esprit en protégeant ce qui compte le plus grâce à un appui constant et des solutions d’assurance sur mesure. Pour plus d’informations, veuillez visiter . #J-18808-Ljbffr