Multi-Site Residential Concierge Project Director
Unassigned Department, Tampa, Florida, us, 33646
Career Opportunities with NFC Amenity Management
A great place to work.
Careers At NFC Amenity Management
Current job opportunities are posted here as they become available.
APPLY HERE: https://nfcamenity.clearcompany.com/careers/jobs/785d7f96-95f3-ebcd-823f-f44d25c535f6/apply?source=3337435-CS-56010
We are looking for a candidate who works well by themselves and enjoys a fast-paced environment. Making eye contact and being welcoming is a must! This is a full-time position that pays $55,000 per year. Reliable transportation is required, as is some schedule flexibility to respond to urgent staffing needs as they arise.
Job Description
As an NFC Amenity Project Director, you will oversee dynamic, forward-thinking, top-notch services. In this role, you will lead, manage, and support the operations of multiple properties within your designated area. Ultimately, as a Project Director, you'll be the driving force behind our growth and success. The Project Director of Operations will lead the team in executing and implementing NFC’s strategic plans and is ultimately responsible for the site directors and the operational integrity of all managed locations under their supervision. This crucial position requires focused planning for each property to meet or exceed budgeted financial and customer service goals; promotes company and community-wide teamwork; and works with the executive team to develop and implement company initiatives. Responsibilities
Ensures the Front Desk Operations are operating effectively and per Property Management and/or Board of Directors' expectations Maintain Client Satisfaction, which will result in the retention of the Contract Works under the guidance of Area Leadership to improve the quality of the region’s operations, staffing, recruiting, training, and other projects as assigned Ensures each client and guest receives a Warm Welcome and Fond Farewell Recruits, trains, motivates, supervises, and mentors team members - leads by example Ensure that all team members are trained to react intelligently and quickly to any emergencies Use the Company Approved Team Scheduler to ensure payroll budget compliance Ensures team members follow 5 Diamond Performance Standards Complete necessary Payroll Tasks by Company deadlines Always looking for ways to “Wow” all clients by exceeding their expectations and striving to provide aggressive hospitality Produces a wide network of offerings to clients, including but not limited to car service, dog walking, dry cleaning, grocery delivery, etc. Smooth operation of contractor arrivals/departures and realtor/home buyer visits Covers shifts for team members to ensure proper staffing requirements are maintained Attends company meetings/trainings and ensures all team members participate in company training sessions Consistency by the entire team in enforcing rules and regulations established by management or HOA Follows HR and Risk Management Protocols Monitors and reviews daily employee performance and provides necessary support, training, or counseling as needed Performs miscellaneous job-related duties as assigned Qualifications
Professional background in customer service and hospitality management Must have an outgoing personality Must be hospitality-driven and offer any necessary assistance to clients and guests Must be able to coach and mentor team members Must possess the ability to multitask Must possess the ability to work in a team environment Must be able to proactively learn about all events, happenings, restaurants, etc. in the local neighborhood Basic knowledge of Microsoft Office (Word & Excel) and the Internet Proven organizational skills that exemplify attention to detail from beginning to follow-up on each project undertaken Proven leadership ability to develop and motivate team members and effectively provide supervision as well as train members to deliver high-level customer service Effective interpersonal communication skills (written and oral) with the ability to engage positively with clients Diplomatically handle delicate and challenging client concerns Must be well-versed in budgetary and cost control responsibilities Ability to lift 50 pounds Benefits
A long list of discounts and benefits is available to all employees. Cellphone and other reimbursements for some applicable positions. State-required healthcare benefits are available to qualifying employees in applicable areas. Medical, Dental, and Vision Coverage available to qualifying employees in applicable areas. Start earning generous paid time off as of your first day. Career Development: We have many training courses in our NFC University that you can take to further your career while working with us. Short-Term Disability Income is offered to qualifying employees in applicable areas. APPLY HERE: https://nfcamenity.clearcompany.com/careers/jobs/785d7f96-95f3-ebcd-823f-f44d25c535f6/apply?source=3337435-CS-56010
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As an NFC Amenity Project Director, you will oversee dynamic, forward-thinking, top-notch services. In this role, you will lead, manage, and support the operations of multiple properties within your designated area. Ultimately, as a Project Director, you'll be the driving force behind our growth and success. The Project Director of Operations will lead the team in executing and implementing NFC’s strategic plans and is ultimately responsible for the site directors and the operational integrity of all managed locations under their supervision. This crucial position requires focused planning for each property to meet or exceed budgeted financial and customer service goals; promotes company and community-wide teamwork; and works with the executive team to develop and implement company initiatives. Responsibilities
Ensures the Front Desk Operations are operating effectively and per Property Management and/or Board of Directors' expectations Maintain Client Satisfaction, which will result in the retention of the Contract Works under the guidance of Area Leadership to improve the quality of the region’s operations, staffing, recruiting, training, and other projects as assigned Ensures each client and guest receives a Warm Welcome and Fond Farewell Recruits, trains, motivates, supervises, and mentors team members - leads by example Ensure that all team members are trained to react intelligently and quickly to any emergencies Use the Company Approved Team Scheduler to ensure payroll budget compliance Ensures team members follow 5 Diamond Performance Standards Complete necessary Payroll Tasks by Company deadlines Always looking for ways to “Wow” all clients by exceeding their expectations and striving to provide aggressive hospitality Produces a wide network of offerings to clients, including but not limited to car service, dog walking, dry cleaning, grocery delivery, etc. Smooth operation of contractor arrivals/departures and realtor/home buyer visits Covers shifts for team members to ensure proper staffing requirements are maintained Attends company meetings/trainings and ensures all team members participate in company training sessions Consistency by the entire team in enforcing rules and regulations established by management or HOA Follows HR and Risk Management Protocols Monitors and reviews daily employee performance and provides necessary support, training, or counseling as needed Performs miscellaneous job-related duties as assigned Qualifications
Professional background in customer service and hospitality management Must have an outgoing personality Must be hospitality-driven and offer any necessary assistance to clients and guests Must be able to coach and mentor team members Must possess the ability to multitask Must possess the ability to work in a team environment Must be able to proactively learn about all events, happenings, restaurants, etc. in the local neighborhood Basic knowledge of Microsoft Office (Word & Excel) and the Internet Proven organizational skills that exemplify attention to detail from beginning to follow-up on each project undertaken Proven leadership ability to develop and motivate team members and effectively provide supervision as well as train members to deliver high-level customer service Effective interpersonal communication skills (written and oral) with the ability to engage positively with clients Diplomatically handle delicate and challenging client concerns Must be well-versed in budgetary and cost control responsibilities Ability to lift 50 pounds Benefits
A long list of discounts and benefits is available to all employees. Cellphone and other reimbursements for some applicable positions. State-required healthcare benefits are available to qualifying employees in applicable areas. Medical, Dental, and Vision Coverage available to qualifying employees in applicable areas. Start earning generous paid time off as of your first day. Career Development: We have many training courses in our NFC University that you can take to further your career while working with us. Short-Term Disability Income is offered to qualifying employees in applicable areas. APPLY HERE: https://nfcamenity.clearcompany.com/careers/jobs/785d7f96-95f3-ebcd-823f-f44d25c535f6/apply?source=3337435-CS-56010
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