Renovo Financial is a rapidly growing Chicago-based private lender and mortgage servicer working with real estate investors who acquire and renovate single and multi-family residential properties. We pride ourselves on supporting clients by providing unparalleled service, from the loan application through the payoff. Renovo's reliability and win-win solutions-oriented approach is just one reason why our repeat and referral rates far exceed the industry average. Renovo was honored to be named one of Crain's 50 fastest-growing Chicago companies and the 2022 + 2023 Top Workplace winner, as recognized by The Chicago Tribune, and 2023 Best Workplace by Inc. Magazine.
Position Summary
The Closer has two primary responsibilities; to orchestrate a smooth closing on new loans & deliver excellent post-closing customer service. They are expected to zero-in on a closing date and ensure that all necessary parties are consistently updated throughout the loan application process. Post-closing, they assist their Renovo POD in ensuring the client’s insurance is up to date, extensions are received, and modifications get signed in a timely manner. The Closer is empowered to ensure the client has an amazing experience, with the goal in mind that the client can’t imagine a world without Renovo. This position is eligible for overtime. Responsibilities
Customer Service: Order appraisals, order title, and coordinate with insurance agent to bind insurance Consistently update all parties involved in the transaction (client, attorneys, agents, title company, etc.) Successfully deliver on a smooth closing experience for our borrower and the team Proactively reach out to clients and vendors who have not responded to our automatic NPS surveys Documentation: Review and approve entity documentation Prepare Loan Closing Package 48 hours in advance of closing Review Loan Closing package to ensure it is signed correctly by all parties Examine waived/marked up title per Renovo's legal counsel instructions Authorize Funding for the Transaction Post-Closing Customer Coordination: Ensure all approved modifications and extensions are signed timely and appropriately Follow-up on upcoming insurance expirations and get policies updated Behavioral Characteristics
Great Attitude:
You always come into work with a positive attitude and a 'I will find a way to get it done' mentality Proactiveness:
The Closer proactively addresses all functions of their closing and post-closing responsibilities. High-energy:
Your enthusiasm motivates everyone you collaborate with. Leadership:
You emulate positive behaviors for the entire POD and lift up those around you. Accuracy:
The Closer is vigilant in the accuracy of all items they touch (ex. Pre-Close checklist and Client Communication). Success Factors & Matching Measurements
Measurements to be reviewed Monthly and Bi-Annually Success Measurement:
You are able to coordinate approximately 20 - 25 loan closings a month Success Measurement:
NPS Score: 80+ & Response rate of 60% Success Measurement:
Vendor Contact Entry: Ensure a minimum of 70% of affiliated vendor contacts are entered into the NPS Object for Purchase transactions Success Measurement:
Post-Closing Compliance – 0 Force Placed Insurance or Maturity Defaults at the end of the month Renovo Financial is an equal opportunity employer. Renovo Financial does not discriminate in any employment actions (including hiring decisions) with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, gender identity and expression, marital status, disability, military status or unfavorable discharge from military service or any other characteristic protected by law. Benefits
Medical insurance Vision insurance 401(k) Paid maternity leave Paid paternity leave Seniority level
Associate Employment type
Full-time Job function
Administrative and Finance Industries
Financial Services, Banking, and Real Estate
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The Closer has two primary responsibilities; to orchestrate a smooth closing on new loans & deliver excellent post-closing customer service. They are expected to zero-in on a closing date and ensure that all necessary parties are consistently updated throughout the loan application process. Post-closing, they assist their Renovo POD in ensuring the client’s insurance is up to date, extensions are received, and modifications get signed in a timely manner. The Closer is empowered to ensure the client has an amazing experience, with the goal in mind that the client can’t imagine a world without Renovo. This position is eligible for overtime. Responsibilities
Customer Service: Order appraisals, order title, and coordinate with insurance agent to bind insurance Consistently update all parties involved in the transaction (client, attorneys, agents, title company, etc.) Successfully deliver on a smooth closing experience for our borrower and the team Proactively reach out to clients and vendors who have not responded to our automatic NPS surveys Documentation: Review and approve entity documentation Prepare Loan Closing Package 48 hours in advance of closing Review Loan Closing package to ensure it is signed correctly by all parties Examine waived/marked up title per Renovo's legal counsel instructions Authorize Funding for the Transaction Post-Closing Customer Coordination: Ensure all approved modifications and extensions are signed timely and appropriately Follow-up on upcoming insurance expirations and get policies updated Behavioral Characteristics
Great Attitude:
You always come into work with a positive attitude and a 'I will find a way to get it done' mentality Proactiveness:
The Closer proactively addresses all functions of their closing and post-closing responsibilities. High-energy:
Your enthusiasm motivates everyone you collaborate with. Leadership:
You emulate positive behaviors for the entire POD and lift up those around you. Accuracy:
The Closer is vigilant in the accuracy of all items they touch (ex. Pre-Close checklist and Client Communication). Success Factors & Matching Measurements
Measurements to be reviewed Monthly and Bi-Annually Success Measurement:
You are able to coordinate approximately 20 - 25 loan closings a month Success Measurement:
NPS Score: 80+ & Response rate of 60% Success Measurement:
Vendor Contact Entry: Ensure a minimum of 70% of affiliated vendor contacts are entered into the NPS Object for Purchase transactions Success Measurement:
Post-Closing Compliance – 0 Force Placed Insurance or Maturity Defaults at the end of the month Renovo Financial is an equal opportunity employer. Renovo Financial does not discriminate in any employment actions (including hiring decisions) with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, gender identity and expression, marital status, disability, military status or unfavorable discharge from military service or any other characteristic protected by law. Benefits
Medical insurance Vision insurance 401(k) Paid maternity leave Paid paternity leave Seniority level
Associate Employment type
Full-time Job function
Administrative and Finance Industries
Financial Services, Banking, and Real Estate
#J-18808-Ljbffr