Overview
ENTRY-LEVEL FINANCIAL SERVICES AGENT (FULL-TIME) at MCI. We are hiring customer service agents to support inbound and outbound customer service projects for Financial Services clients. In this role you will work directly with bank customers providing product and account information, resolving customer issues, and answering questions regarding bank processes. Candidates should have excellent communication skills, be willing to learn on the job, and be highly reliable. To be considered, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Location: Wichita, KS WONDER IF YOU ARE A GOOD FIT? We provide all new employees with world-class training. Ideal candidates are highly motivated, energetic, and dedicated with a customer-focused mindset.
Responsibilities
Handle inbound and outbound calls in a courteous, timely, and professional manner Ensure first-call resolution through problem solving and effective call handling Research systems to find missing information and coordinate with other departments to resolve issues Accurately document and process customer claims in appropriate systems Lead fact-finding discussions to determine the best options for the customer Utilize knowledge base and training to answer questions while following scripts, policies, and procedures Comply with requirements surrounding confidential and personal information Escalate customer issues to appropriate staff for resolution when needed Attend meetings and training to stay up-to-date on program knowledge, systems, and processes Adhere to attendance and work schedule requirements Qualifications
Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills Ability to type swiftly and accurately (20+ wpm) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality Ability to evaluate, troubleshoot, and follow-up on customer issues Aptitude for conflict resolution, problem-solving, and negotiation Customer service oriented (empathetic, responsive, patient, conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus Ability to thrive in a fast-paced environment with change and ambiguity Excellent interpersonal skills and ability to build relationships with team and customers Preferred (Not Required)
One (1) year of experience in customer service, technical support, inside sales, or related fields in a contact center State or Federal work experience Conditions of Employment
Must be authorized to work in the country where the job is based Willing to submit to a LEVEL II background and/or security investigation with fingerprint; offers contingent on results Willing to submit to drug screening; offers contingent on results Compensation & Benefits
Starting compensation is based on experience. We offer a variety of benefits and incentives to support and reward our team members, including: PTO and paid holidays Incentives and rewards with cash bonuses and prizes Health benefits for full-time employees after 60 days; MEC medical plans after 30 days Retirement savings programs where available Disability, life, and supplemental insurance options Career growth and internal promotion opportunities Paid training Casual dress code and a collaborative work environment Equal Opportunity
MCI is an equal opportunity employer. All aspects of employment are based on merit and qualifications, and MCI does not discriminate on the basis of age, race, color, national origin, gender identity, disability, or other protected characteristics. Reasonable accommodations may be provided as required by law.
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ENTRY-LEVEL FINANCIAL SERVICES AGENT (FULL-TIME) at MCI. We are hiring customer service agents to support inbound and outbound customer service projects for Financial Services clients. In this role you will work directly with bank customers providing product and account information, resolving customer issues, and answering questions regarding bank processes. Candidates should have excellent communication skills, be willing to learn on the job, and be highly reliable. To be considered, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Location: Wichita, KS WONDER IF YOU ARE A GOOD FIT? We provide all new employees with world-class training. Ideal candidates are highly motivated, energetic, and dedicated with a customer-focused mindset.
Responsibilities
Handle inbound and outbound calls in a courteous, timely, and professional manner Ensure first-call resolution through problem solving and effective call handling Research systems to find missing information and coordinate with other departments to resolve issues Accurately document and process customer claims in appropriate systems Lead fact-finding discussions to determine the best options for the customer Utilize knowledge base and training to answer questions while following scripts, policies, and procedures Comply with requirements surrounding confidential and personal information Escalate customer issues to appropriate staff for resolution when needed Attend meetings and training to stay up-to-date on program knowledge, systems, and processes Adhere to attendance and work schedule requirements Qualifications
Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills Ability to type swiftly and accurately (20+ wpm) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality Ability to evaluate, troubleshoot, and follow-up on customer issues Aptitude for conflict resolution, problem-solving, and negotiation Customer service oriented (empathetic, responsive, patient, conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus Ability to thrive in a fast-paced environment with change and ambiguity Excellent interpersonal skills and ability to build relationships with team and customers Preferred (Not Required)
One (1) year of experience in customer service, technical support, inside sales, or related fields in a contact center State or Federal work experience Conditions of Employment
Must be authorized to work in the country where the job is based Willing to submit to a LEVEL II background and/or security investigation with fingerprint; offers contingent on results Willing to submit to drug screening; offers contingent on results Compensation & Benefits
Starting compensation is based on experience. We offer a variety of benefits and incentives to support and reward our team members, including: PTO and paid holidays Incentives and rewards with cash bonuses and prizes Health benefits for full-time employees after 60 days; MEC medical plans after 30 days Retirement savings programs where available Disability, life, and supplemental insurance options Career growth and internal promotion opportunities Paid training Casual dress code and a collaborative work environment Equal Opportunity
MCI is an equal opportunity employer. All aspects of employment are based on merit and qualifications, and MCI does not discriminate on the basis of age, race, color, national origin, gender identity, disability, or other protected characteristics. Reasonable accommodations may be provided as required by law.
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