Canon Solutions America
SSUSA Job #1092: IT Trade Support Specialists
Canon Solutions America, New York, New York, us, 10261
Overview
IT TRADE SUPPORT SPECIALISTS
– One of our global banking clients is seeking IT Trade Support Specialists to support their applications, projects, and maintenance of their many domains. This position is based in NYC and you must work in the office at least 3 days a week. The Support Specialists will support the application (Finastra) and its ecosystem including risk and accounting processing, advice, Fircosoft, and API calls to other applications. Responsibilities
Respond to incident and user inquiries: log tickets, investigate and troubleshoot issues (L1/L2 level of support) until ticket resolution with respect to SLAs. Liaison with other IT and business teams. Production monitoring including morning checks to ensure applications are up and running. Communication with business users in case of major incidents. Ticket backlog follow-up. Continuous improvement: define and implement an action plan in case of recurring incidents, improve documentation and SOPs. The candidates can also contribute to the testing of new developments and technical updates (define testing strategy and execute test cases). How to apply:
SEND YOUR RESUME TO CLIFF@SSUSA.COM – MENTION JOB 1092 IN THE SUBJECT BOX Job Location
New York City - HYBRID Position Type
Consulting Salary Range
$450-$550 PDR Staffing Solutions USA
9 West Broad Street, Suite 320, Stamford, CT 06902 p: 212.972.5100 info@ssusa.com SSUSA is proud to be celebrating over 30 years of servicing information technology professionals.
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IT TRADE SUPPORT SPECIALISTS
– One of our global banking clients is seeking IT Trade Support Specialists to support their applications, projects, and maintenance of their many domains. This position is based in NYC and you must work in the office at least 3 days a week. The Support Specialists will support the application (Finastra) and its ecosystem including risk and accounting processing, advice, Fircosoft, and API calls to other applications. Responsibilities
Respond to incident and user inquiries: log tickets, investigate and troubleshoot issues (L1/L2 level of support) until ticket resolution with respect to SLAs. Liaison with other IT and business teams. Production monitoring including morning checks to ensure applications are up and running. Communication with business users in case of major incidents. Ticket backlog follow-up. Continuous improvement: define and implement an action plan in case of recurring incidents, improve documentation and SOPs. The candidates can also contribute to the testing of new developments and technical updates (define testing strategy and execute test cases). How to apply:
SEND YOUR RESUME TO CLIFF@SSUSA.COM – MENTION JOB 1092 IN THE SUBJECT BOX Job Location
New York City - HYBRID Position Type
Consulting Salary Range
$450-$550 PDR Staffing Solutions USA
9 West Broad Street, Suite 320, Stamford, CT 06902 p: 212.972.5100 info@ssusa.com SSUSA is proud to be celebrating over 30 years of servicing information technology professionals.
#J-18808-Ljbffr