RTCA, Inc. is hiring: Senior Director, Member Experience & Product Strategy - Ae

Senior Director, Member Experience & Product Strategy - Aerospace

Base pay range: $155,000.00/yr - $170,000.00/yr

RTCA Inc. is a not-for-profit member organization that has been at the forefront of aviation standards development since 1935. We work in close collaboration with industry leaders, government organizations, and global stakeholders to develop consensus-based performance standards and guidance materials that enhance aviation safety, security, and efficiency worldwide. Joining RTCA offers the opportunity to engage in work that directly shapes the evolution of the global aviation community.

Position Summary

RTCA, Inc. is seeking a senior leader with deep aerospace and/or aviation expertise to fill the role of Senior Director, Member Experience & Product Strategy. This key leadership position is responsible for shaping RTCAs aviation-focused product strategy, strengthening engagement across our global membership, and serving as a visible representative of RTCA within the aviation community.

Essential Functions and Responsibilities

• Serve as a strategic advisor to executive leadership on product direction, member needs, and aviation industry trends.
• Analyze industry feedback and organizational data to inform strategic recommendations.
• Represent RTCA at aviation industry events, forums, conferences, and stakeholder meetings; oversee RTCAs presence at industry engagement opportunities.
• Build and maintain strong relationships with aviation partners, regulators, and other stakeholders to support the mission and increase member value.
• Monitor emerging aviation issues to ensure RTCAs products and member offerings remain relevant and impactful to its members and the industry at large.
• Collaborate with the Standards and Technologies team for the transition of technical products from development to publication and potential training opportunities.

Marketing & Communications

• Lead and manage a small team of professionals executing product delivery, member outreach and marketing/communication functions.
• Oversee brand consistency, messaging, and external communications to members, stakeholders, and the broader aviation community.
• Ensure cohesive and professional communication across all channels, including email, website, digital content, and social platforms.
• Identify opportunities to increase visibility of RTCA products, events, and member benefits.
• Support contract negotiations and service delivery that involve marketing-related vendors or platforms.

Member Engagement

• Develop and execute initiatives to grow membership and strengthen member value, including training, publications and events.
• Oversee the member support experience, ensuring timely and high-quality responses to inquiries.
• Implement feedback programs to assess member satisfaction and value, identifying areas for improvement.
• Lead outreach efforts to build relationships with new and prospective members.
• Manage the Association Management System (AMS) to ensure accurate member data, reporting, and analytics.
• Deliver a best-in-class member experience across onboarding, engagement, and renewal touchpoints.

Product Delivery & Operations

• Lead and manage a small team of professionals executing product delivery, member outreach and marketing/communication functions.
• Lead the development, delivery, and continuous improvement of RTCAs products, including training, publications, and events.
• Establish and track KPIs to measure member satisfaction and evaluate operational efficiencies.
• Manage the Learning Management System (LMS) and ensure high-quality, accurate, and updated content delivery.
• Perform data analytics to assess product performance, event outcomes (hosted events), and revenue potential to make informed business decisions.
• Identify opportunities to enhance existing products and develop new offerings aligned with member needs and industry trends.
• Oversee cross-functional workflows to ensure smooth product development and implementation.

Qualifications

• 4-year degree in Business Management, Marketing Communications, or related field.
• 10+ years working in the aviation industry.
• 10+ years leading effective, productive teams in a customerfocused environment.
• Demonstrated experience developing and implementing a Strategic Plan.
• Experience in a membership environment with a passion for serving members is essential.
• Ability to accurately forecast revenue and drive results.
• Experience using data analytics to inform marketing strategy and business decisions.
• Experience overseeing or implementing AMS systems.
• Strong organizational skills with the ability to prioritize activities and adapt to changing needs to ensure efficient operations.
• Selfstarter with strong prioritization and timemanagement skills.
• Strategic thinker and servant leader with excellent communication and interpersonal abilities.
• Detailoriented and able to work effectively within a small, collaborative team.
• Strong negotiation skills; pricing strategy experience a plus.
• Location: Washington, D.C.
• Work Schedule: Hybrid, required 23 days a week onsite in the Washington, DC office (Relocation Assistance is not available at this time).
• This position may require domestic and international travel estimated up to 15%.

Compensation and Benefits

• Expected pay range: $155,000 to $170,000 per year, commensurate with experience, skills, and qualifications.
• Robust benefits package, including medical, dental, and vision coverage with the employer covering 80% of the preferred plan medical premium and 100% of the premium for dental and vision for eligible employees and their dependents.
• Disability and life insurance benefits fully covered at no cost to the employee.
• 401(k) retirement plan with employer matching.
• Up to $150/month (up to $1,800 annually) towards approved transportation costs.
• Paid time off and holidays, including the week between Christmas Day and New Years Day.
• Professional development and continuing education reimbursement.

RTCA, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.

Please note that visa sponsorship is not available for this position. All applicants must apply directly through the RTCA, Inc. website or by emailing hr@rtca.org.

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