Concentrix
Customer Service Rep – Tax (Seasonal, Bilingual: English / Spanish) – Remote
Concentrix, Cheyenne, Wyoming, United States, 82007
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Customer Service Rep – Tax (Seasonal, Bilingual: English / Spanish) – Remote
Location: United States Of America
Language: English
Summary Customer Service Rep – Tax (Seasonal, Bilingual: English / Spanish) – Remote
Description * MUST SPEAK BOTH SPANISH AND ENGLISH FLUENTLY *
The Customer Service Rep – Tax (Seasonal, Bilingual: English / Spanish) – Remote works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client’s products and/or services. We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.
A NEW CAREER POWERED BY YOU Are you looking for a “work from home” career change with a forward‑thinking global organization that nurtures a true people‑first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces”, “Happiest Employees”, and “Best Companies for Career Growth” awards every year? Then a remote Customer Service Representative position at Williamsburg is just the right place for you!
As a remote Customer Service Rep – Tax (Seasonal, Bilingual: English / Spanish), you’ll join an organically diverse team from 70+ countries where all members contribute and support each other’s success and well‑being, proudly united as “game‑changers.” Together, we help the world’s best‑known brands improve their businesses through exceptional customer experiences and tech‑powered innovation.
CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great “work from home” opportunity that will allow you to reimagine an all‑new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Williamsburg, there’s real career (and personal) growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
WHAT YOU WILL DO IN THIS ROLE As a Customer Service Rep – Tax (Seasonal, Bilingual: English / Spanish) working from home, you will:
Provide inbound customer support using a call flow guide in the customer’s preferred language
Help customers resolve basic technical issues
Track, document, and retrieve information in databases
Offer additional products and/or services
Deliver expert customer experiences with a smile
YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Rep – Tax (Seasonal, Bilingual: English / Spanish) (Remote) role include:
The ability to read, write and speak fluently both Spanish and English
1+ year of customer service experience
Open availability
A high school diploma or GED
A quiet, distraction‑free environment to work from in your home
Proficiency in fast‑paced multi‑tasking
Eagerness to learn new technologies
Strong computer navigation skills and PC knowledge
A desktop or laptop to complete PC and internet testing
Bring your own device – This position does not loan equipment
Device must be a desktop or laptop computer (no Macs, Chromebooks, iPads, tablets, mobile phones, etc.)
Operating System: Windows 11+ RAM: 8GB or higher
Processor: Intel i5/AMD Ryzen 5 or higher
DSL, Cable, or Fiber connection (Satellite and Wireless/Hotspots are not acceptable)
Speeds: 10 mbps download and 3 mbps upload or higher
While working, you will be required to hardwire with an ethernet cable
High Speed internet (no wireless/hotspots or satellite) and a smartphone
Must reside in the United States and have a valid U.S. address for residence
WHAT’S IN IT FOR YOU Benefits available to eligible U.S. employees in this role include a base salary of $16/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Additional benefits include medical, dental, vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays, paid training days, DailyPay enrollment option, paid training and performance‑based incentives, lucrative employee referral bonus opportunities, health and wellness programs, mentorship programs, work‑from‑home convenience, and programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support.
REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next трейш in your career journey, we want to hear from you. Apply today and discover why over 440,000 game‑changers around the world call Williamsburg their “employer of choice.”
PHYSICAL & MENTAL REQUIREMENTS While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
Eligibility to Work Only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
Where Job May be Performed This position may be performed only in the states listed on our career site.
EQUAL OPPORTUNITY STATEMENT Williamsburg is an equal opportunity and affirmative action (EEO‑AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
EEO RIGHTS For more information regarding your EEO rights as an applicant, please refer to the EEOC website. To request a reasonable accommodation, please refer to our reasonable accommodation policy. To review the affirmative action plan, please refer to the affirmative action plan.
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Customer Service Rep – Tax (Seasonal, Bilingual: English / Spanish) – Remote
Location: United States Of America
Language: English
Summary Customer Service Rep – Tax (Seasonal, Bilingual: English / Spanish) – Remote
Description * MUST SPEAK BOTH SPANISH AND ENGLISH FLUENTLY *
The Customer Service Rep – Tax (Seasonal, Bilingual: English / Spanish) – Remote works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client’s products and/or services. We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.
A NEW CAREER POWERED BY YOU Are you looking for a “work from home” career change with a forward‑thinking global organization that nurtures a true people‑first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces”, “Happiest Employees”, and “Best Companies for Career Growth” awards every year? Then a remote Customer Service Representative position at Williamsburg is just the right place for you!
As a remote Customer Service Rep – Tax (Seasonal, Bilingual: English / Spanish), you’ll join an organically diverse team from 70+ countries where all members contribute and support each other’s success and well‑being, proudly united as “game‑changers.” Together, we help the world’s best‑known brands improve their businesses through exceptional customer experiences and tech‑powered innovation.
CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great “work from home” opportunity that will allow you to reimagine an all‑new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Williamsburg, there’s real career (and personal) growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
WHAT YOU WILL DO IN THIS ROLE As a Customer Service Rep – Tax (Seasonal, Bilingual: English / Spanish) working from home, you will:
Provide inbound customer support using a call flow guide in the customer’s preferred language
Help customers resolve basic technical issues
Track, document, and retrieve information in databases
Offer additional products and/or services
Deliver expert customer experiences with a smile
YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Rep – Tax (Seasonal, Bilingual: English / Spanish) (Remote) role include:
The ability to read, write and speak fluently both Spanish and English
1+ year of customer service experience
Open availability
A high school diploma or GED
A quiet, distraction‑free environment to work from in your home
Proficiency in fast‑paced multi‑tasking
Eagerness to learn new technologies
Strong computer navigation skills and PC knowledge
A desktop or laptop to complete PC and internet testing
Bring your own device – This position does not loan equipment
Device must be a desktop or laptop computer (no Macs, Chromebooks, iPads, tablets, mobile phones, etc.)
Operating System: Windows 11+ RAM: 8GB or higher
Processor: Intel i5/AMD Ryzen 5 or higher
DSL, Cable, or Fiber connection (Satellite and Wireless/Hotspots are not acceptable)
Speeds: 10 mbps download and 3 mbps upload or higher
While working, you will be required to hardwire with an ethernet cable
High Speed internet (no wireless/hotspots or satellite) and a smartphone
Must reside in the United States and have a valid U.S. address for residence
WHAT’S IN IT FOR YOU Benefits available to eligible U.S. employees in this role include a base salary of $16/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Additional benefits include medical, dental, vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays, paid training days, DailyPay enrollment option, paid training and performance‑based incentives, lucrative employee referral bonus opportunities, health and wellness programs, mentorship programs, work‑from‑home convenience, and programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support.
REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next трейш in your career journey, we want to hear from you. Apply today and discover why over 440,000 game‑changers around the world call Williamsburg their “employer of choice.”
PHYSICAL & MENTAL REQUIREMENTS While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
Eligibility to Work Only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
Where Job May be Performed This position may be performed only in the states listed on our career site.
EQUAL OPPORTUNITY STATEMENT Williamsburg is an equal opportunity and affirmative action (EEO‑AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
EEO RIGHTS For more information regarding your EEO rights as an applicant, please refer to the EEOC website. To request a reasonable accommodation, please refer to our reasonable accommodation policy. To review the affirmative action plan, please refer to the affirmative action plan.
#J-18808-Ljbffr