FedEx Office
Position Summary
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives,entwickeln and provide solutions. The team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, andmeans έκανε shipping. Responsibilities include taking orders, coordinating activities in the Store, providing pricing and product information, recommending appropriate FedEx Office products and services, operating and maintaining a wide variety of equipment, stocking materials, managing the production queue and output, and completing assigned tasks based on priority.
General Duties and Responsibilities People
Follows instructions of supervisors and assists other team members in performing store functions Upcoming training of store team members.
Service
Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need.
Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services.
Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.
Ensures all customer problems are resolved quickly and to the satisfaction of the customer.
Takes complex customer orders using order systems and provides accurate pricing information.
Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, στους weighing packages, and affixing labels to parcels.
Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents.
Maintains a safe, clean and orderly retail Store.
Profit
Ensures confidentiality of customer data and careful handling of documents, media, and packages.
Processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change.
Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability.
Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage.
Takes preemptive action to prevent errors and waste.
Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits.
Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures.
Self‑Management
Performs multiple tasks at the same time.
Looks for opportunities to improve knowledge and skills within hre retail Store.
Able to rtn operate with minimal supervision.
Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook.
All other duties as needed or required.
Minimum Qualifications and Requirements
High school diploma or equivalent education.
6+ months of specialized experience.
Excellent verbal and written communication skills.
For new hires, must meet all FedEx Office employment qualifications in force at the time of hiring.
For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook.
Essential Functions
Ability to stand during entire shift, excluding meal and rest periods.
Ability to move and lift 55 pounds.
Ability, on a consistent basis, to bend/twist at the waist and rugby knees.
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members.
تقديم Ability, on a consistent basis, to perform work activities requiring cooperation and instruction.
Ability, on a consistent base, to function in a fast‑paced environment, under substantial pressure.
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time.
_DIALOGUE_Ability to work with minimal supervision.
Ability to report regularly to work and maintain established business hours to support the FedEx Office business.
Additional Details
Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
Applies Quality concepts presented at training during daily activities.
Supports FedEx Office Quality initiatives.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Sales and Business Development
FedEx Office is an Equal Opportunity Employer, including Vets & Disability.
FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, and considers all qualified applicants, including those with criminal histories, in accordance with applicable state and local laws.
The existence of a criminal record is not an automatic or absolute bar to employment and will be considered individually based on job‑related factors.
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General Duties and Responsibilities People
Follows instructions of supervisors and assists other team members in performing store functions Upcoming training of store team members.
Service
Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need.
Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services.
Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.
Ensures all customer problems are resolved quickly and to the satisfaction of the customer.
Takes complex customer orders using order systems and provides accurate pricing information.
Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, στους weighing packages, and affixing labels to parcels.
Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents.
Maintains a safe, clean and orderly retail Store.
Profit
Ensures confidentiality of customer data and careful handling of documents, media, and packages.
Processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change.
Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability.
Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage.
Takes preemptive action to prevent errors and waste.
Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits.
Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures.
Self‑Management
Performs multiple tasks at the same time.
Looks for opportunities to improve knowledge and skills within hre retail Store.
Able to rtn operate with minimal supervision.
Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook.
All other duties as needed or required.
Minimum Qualifications and Requirements
High school diploma or equivalent education.
6+ months of specialized experience.
Excellent verbal and written communication skills.
For new hires, must meet all FedEx Office employment qualifications in force at the time of hiring.
For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook.
Essential Functions
Ability to stand during entire shift, excluding meal and rest periods.
Ability to move and lift 55 pounds.
Ability, on a consistent basis, to bend/twist at the waist and rugby knees.
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members.
تقديم Ability, on a consistent basis, to perform work activities requiring cooperation and instruction.
Ability, on a consistent base, to function in a fast‑paced environment, under substantial pressure.
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time.
_DIALOGUE_Ability to work with minimal supervision.
Ability to report regularly to work and maintain established business hours to support the FedEx Office business.
Additional Details
Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
Applies Quality concepts presented at training during daily activities.
Supports FedEx Office Quality initiatives.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Sales and Business Development
FedEx Office is an Equal Opportunity Employer, including Vets & Disability.
FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, and considers all qualified applicants, including those with criminal histories, in accordance with applicable state and local laws.
The existence of a criminal record is not an automatic or absolute bar to employment and will be considered individually based on job‑related factors.
#J-18808-Ljbffr