Customer Service Representative

Overview

This range is provided by Insight Global. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$16.00/yr - $19.00/yr

Direct message the job poster from Insight Global

Professional Recruiter | Insight Global | Pennsylvania State University Alumni

Required Skills & Experience

• Strong verbal and written communication skills.
• Ability to multitask and maintain a positive attitude under pressure.
• Comfortable handling a high volume of customer interactions across multiple channels.
• Willingness to learn and undergo training on internal platforms and processes.

Nice to Have Skills & Experience

• Experience with e-commerce platforms is a plus, especially familiarity with Microsoft Dynamics and SAP.
• Industry background is not required, though experience in semiconductors is a plus.

Job Description

Insight Global is seeking an entry level customer service representative for one of their top semiconductor clients. The position is 3 days in office in either Dallas or Wilmington.

Key Responsibilities

• Provide real-time support to customers via live chat, email, and phone (inbound and outbound).
• Assist customers with a range of inquiries including: order status updates, expedited shipping requests, navigating and managing their online orders.
• Utilize internal systems including Microsoft Dynamics, SAP S/4HANA, and SAP to manage customer cases and order information.
• Handle approximately 510 calls per day, maintaining a high level of professionalism and empathy.
• Manage case systems and ensure timely resolution of customer issues.
• Collaborate with internal teams to ensure customer satisfaction and process improvements.

Seniority level

• Associate

Employment type

• Contract

Job function

• Customer Service
• Industries: Staffing and Recruiting, Semiconductor Manufacturing, and Hospitality

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Inferred from the description for this job

Medical insurance

Vision insurance

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