Critical Environment Services Director

**Executive Director, Critical Environment Services****Location:** San Francisco Bay Area We are seeking an Executive Director of Critical Environment Services to lead our global critical environment operations across technology sector clients and 11M sq feet of managed lab spaces. This senior leadership role will oversee the comprehensive strategy, planning, and operations of mission-critical facilities including labs, cleanrooms, research environments, and specialized manufacturing spaces. The successful candidate will establish and lead our Specialized Response Team (SRT) program while driving operational excellence across design, construction, maintenance, and client service delivery.**Key Responsibilities:** Develop enterprise-wide strategy for critical environment services across all accounts, establishing performance standards, best practices, and governance frameworks that account teams must follow Institute standardized processes, procedures, and performance metrics for critical environment operations that account teams will implement Optimize resource deployment and investment priorities across the critical environment portfolio to maximize client value and operational efficiencyCreate and implement the SRT designation and certification program, mandating that all accounts with critical environments maintain at least one SRT-certified specialist with advanced training in mission-critical systems Define competency requirements and training standards for critical environment professionals, ensuring consistent expertise levels Provide strategic oversight across multiple client accounts, ensuring consistent service delivery standards and compliance with established protocols while empowering local teams to execute; provide direct support and enhanced involvement for accounts without dedicated critical environment resources Support the identification, training and growth of on–account specialists to uplevel their skills and knowledge through a consultative approach ensuring each account team is ready to meet the challenges within their portfolio of sites Establish KPIs, scorecards, and performance benchmarks for critical environment operations, monitoring account-level execution against platform standardsPartner with FM, Engineering, Technical Services, HSSE, and other business partners to ensure integrated service delivery across all accounts with critical environments Cross-platform collaboration to drive consistent service excellence and knowledge sharing across the organization **Qualifications:** 15+ years progressive leadership experience in critical infrastructure and facility operations within technology sector Experience with regulatory compliance frameworks and industry standards Knowledge of predictive maintenance technologies and asset management systems Semiconductor industry experience Experience with RCM frameworks and failure mode analysis Global operations experience in key technology markets Crisis management and emergency response experience At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
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