Director of Front Office - GALLERYone, a DoubleTree Suites by Hilton Hotel

Job Description - Director of Front Office - GALLERYone, a DoubleTree Suites by Hilton Hotel (HOT0C4VU)

Job Number: HOT0C4VU

Work Locations: DoubleTree Fort Lauderdale Galleria 2670 East Sunrise Boulevard Ft. Lauderdale

Overview

At DoubleTree GalleryOne , a full-service, all-suite property on the beautiful Intracoastal Waterway, we’re searching for a Director of Front Office who brings heart, hustle, and hospitality excellence to everything they do.

What will I be doing?

As a Director of Front Office , you would be responsible for directing and administering all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Direct and administer all Front Office operations including guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation
• Monitor and develop team member performance, including supervision and professional development, scheduling, counseling and evaluations, and recognition and reward
• Monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly
• Initiate and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Implement and monitor all corporate marketing programs
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies, and local area events
• Run and complete daily reports, analyze data and make decisions based on data
• Resolve guest issues and concerns to guest satisfaction
• Recruit, interview and train team members

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We're passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We're leaders in our industry and in our communities.
• Teamwork – We're team players in everything we do.
• Ownership – We're the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline.

In addition, we look for demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

The Benefits

Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• 401K plan and company match to help save for your retirement
• Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
• Debt-free education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications*
• Career growth and development

Schedule

Full-time

Brand

DoubleTree by Hilton

Job Category

Guest Services, Operations, and Front Office

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