Compliance & Quality | Director Quality Improvement
4266 Sunbeam Rd, Jacksonville, FL 32257, USA
Job Description
Posted Monday, December 22, 2025 at 5:00 AM
Awarded Best Quality of Care — Once Again!
Behind every award is a story, and ours is written every day by more than 900 dedicated employees and hundreds of compassionate volunteers who walk alongside patients and families when they need us most.
At Community Hospice & Palliative Care, we’re honored to once again be recognized with the Hospice Honors award, a testament not just to our clinical excellence, but to the compassion we bring to every bedside, every home, every conversation. Every day, we serve approximately 1,500 patients living with advanced illness, wherever they call home, be it a private residence, a long-term care or assisted living facility, a hospital, or in one of our nine inpatient care centers.
We’re here to improve quality of life, to ease pain and lift burdens, and to be the Compassionate Guide that families need when time matters most. And most importantly, as the only non-profit hospice provider in the region, we never turn anyone away due to an inability to pay.
TheDirector of Quality Improvement provides consultation and direction to ensure programs and services are implemented at the highest standards and patients receive the highest level of care in Community Hospice and Palliative Care division. Ensures policies and procedures are monitored and updated to include regulatory changes.
- Work Location: In-office position located at 4266 Sunbeam Road, Jacksonville, Florida. No work from home available at this time
- Days/Hours: Monday - Friday, 8:00am-5:00pm
- Compensation: Commensurate with experience; $115,000 base salary; full benefits package including 23 days annual PTO
Job Description
- Develops, implements, and maintains a comprehensive Quality Management Program which incorporates the components of utilization management/utilization review (UM/UR), infection control/employee health (IC/EH) and continuous quality improvement (CQI).
- Develops and implements QM policies and procedures.
- Provides leadership to the organization in identifying key performance/quality indicators for tracking, trending, and reporting to applicable committees and leadership.
- Oversees the collection and reporting of satisfaction surveys performance to applicable departments, committees, and leadership.
- Facilitates and coordinates the following committees: Compliance and Quality Management Committee and Compliance and Quality Oversight Committee.
- Develops, oversees, and provides direction in quality/clinical audit processes and reporting outcomes to applicable committees and leadership.
- Develops annual training and orientation curriculum for employees as it relates to QM, CQI.
- Oversees and directs organization-wide Performance Improvement Projects (PIPs) in accordance with state and federal regulations and ensures accountability for outcomes.
- Participates in annual departmental strategic evaluation and planning.
- Assists the Risk Manager with Survey Readiness.Collaborates with Professional Development and Clinical Leadership on organizational education needs identified through audits, PIPs, and other quality initiatives.
- Performs all other duties as assigned by the Chief Compliance and Quality Officer.
Desired Knowledge & Critical Skills
- Maintaining a high degree of credibility, independence, integrity, confidentiality and trust.
- Demonstrating leadership ability – supervision and training of personnel.Exhibiting analytical skills and an understanding of operational processes.
- Influencing process and performance improvement.
- Proficient in Microsoft Word and PowerPoint with familiarity of Visio, Excel, and Access.
Education, Experience and Certifications
- Experience with Six Sigma and LEAN methodologies
- Certifications Preferred: CQC-H or CPHQ (or within one year of hire)
- Education: RN license, BSN required, MSN Preferred
- Current State of Florida driver’s license with driving record acceptable to Community Hospice insurance carrier.
Community Hospice & Palliative Care, including all of its subsidiaries and affiliated companies, is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA), as amended. We provide reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities and the ability to perform the essential functions of a position. If you require an accommodation to complete the application process, interview, or perform the essential functions of a role, please contact Human Resources at .
We participate in E-Verify to confirm the employment eligibility of all newly hired employees. Equal Opportunity Employer
4266 Sunbeam Rd, Jacksonville, FL 32257, USA
#J-18808-Ljbffr