Direct Recruiters Inc.
Client Summary
- Fast-growing, multi-location dermatology practice with a strong reputation for clinical excellence and patient care
- Offers a unique blend of medical, cosmetic, and research-based services in a modern, well-supported setting
- Led by a nationally recognized physician-entrepreneur with a bold vision for growth and innovation
- Operates with a collaborative, upbeat culture that attracts top-tier talent and fosters professional development
- Investing in strategic expansion, technology adoption, and data‑driven operations to scale impact and elevate the patient experience
- Powered by a high‑performing team of providers and support staff, delivering exceptional outcomes in a competitive market
Position Responsibilities
Operational Leadership
- Provide direct oversight of daily operations across both locations, ensuring consistency, adherence to SOPs, staff efficiency, and a seamless patient experience.
- Ensure scheduling accuracy and efficiency across all channels, including online, in‑person, and call center operations.
- Maintain standardized, thorough check‑in/check‑out procedures and oversee accurate insurance verification and chart documentation to support billing accuracy.
- Foster a culture of accountability by clearly defining expectations and ensuring consistent adherence to protocols and best practices.
- Encourage ownership, proactive problem‑solving, and collaboration to maintain a high‑performing, patient‑focused team.
Operations
- Optimize space utilization and ensure standardized workflows are consistently implemented across locations to support clinical efficiency and patient flow.
- Identify and resolve operational bottlenecks to improve the daily experience for both patients and providers.
- Continuously seek process improvement opportunities that enhance efficiency, reduce friction, and uphold our high standards of care.
- Partner with the Practice Manager to strengthen organizational structure, enforce accountability, and align performance with Clear Dermatology’s standards.
- Define, track, and report KPIs across departments to drive performance and continuous improvement.
Staff Development & Culture
- Support recruitment, onboarding, training, and performance reviews in partnership with the Practice Manager.
- Promote a culture of excellence, accountability, and respectful, collaborative communication across all teams.
Strategic & Operational Improvements
- Lead the integration and optimization of technology platforms to improve workflow, data tracking, and the patient/provider experience.
- Identify and implement strategic operational enhancements that consider budget impact, workflow optimization, and scalability.
- Collaborate with the Practice Manager and Owner on budgeting, financial planning, and resource allocation.
- Support initiatives that drive cost efficiency and strengthen vendor management.
Experience & Skills
Required Experience and Qualifications
- Minimum 5 years of experience in an operations or management role within a medical practice or clinical setting
- Proven experience scaling or growing multi‑provider medical practices
- Strong background in billing oversight and front office operations
- Demonstrated ability to create, analyze, and act on performance metrics and business reports
- Familiarity with AdvancedMD, Modernizing Medicine, or similar EMR/PM systems
- Experience in cosmetic medicine, plastic surgery, or other cash‑pay models preferred
- Exceptional communication, leadership, and organizational skills
- High emotional intelligence with the ability to collaborate across functions and roles
- Bachelor’s degree preferred, though not required
- Ability to work on‑site daily at the office and flex between locations as needed
- Positive, upbeat, and optimistic mindset
- Collaborative, solution‑focused, flexible, and proactive problem‑solver
- Honest and loyal, with a strong cultural fit and team‑first mentality
- Capable of working independently and making sound, data‑informed decisions