Kedia Corporation
Customer Service Representative - Portsmouth, VA
Kedia Corporation, Roanoke, Virginia, United States, 24000
Customer Service Representative - Portsmouth, VA
Contract
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field.
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, and actions taken.
Check to ensure that appropriate changes were made to resolve customers’ problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools used in this occupation
Autodialers — Autodialing systems; Predictive dialers
Automated attendant systems — Voice broadcasting systems
Automatic call distributor (ACD) — Automatic call distribution ACD system
Scanners
Standalone telephone caller identification — Calling line identification equipment; Dialed number identification systems (DNIS)
Technology used in this occupation
Contact center software — Avaya software; Multi-channel contact center software; Timpani Contact Center, Timpani Email
Customer relationship management (CRM) software — Austin Logistics CallSelect, Avidian Technologies Prophet, SSA Global software, Telemation e-CRM
Electronic mail software — Astute Solutions PowerCenter, IBM Lotus Notes, Microsoft Outlook
Network conferencing software — Active Data Online WebChat, eStara Softphone, Parature eRealtime, Timpani Chat
Spreadsheet software — Microsoft Excel Knowledge
Knowledge Areas
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards, and evaluating customer satisfaction.
Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and office procedures.
English Language — Knowledge of the structure and content of the English language, including meaning and spelling of words, rules of composition, and grammar.
Skills
Active Listening — Giving full attention to what others are saying, taking time to understand points, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking — Talking to others to convey information effectively.
Service Orientation — Actively looking for ways to help people.
Persuasion — Persuading others to change their minds or behavior.
Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
Critical Thinking — Using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.
Coordination — Adjusting actions in relation to others' actions.
Social Perceptiveness — Being aware of others' reactions and understanding why they react.
Negotiation — Bringing others together and reconciling differences.
Oral Comprehension — Listening to and understanding spoken information.
Oral Expression — Communicating information in speaking so others understand.
Speech Clarity — Speaking clearly for understanding.
Speech Recognition — Identifying and understanding speech of others.
Written Expression — Communicating information in writing for understanding.
Near Vision — Seeing details at close range.
Problem Sensitivity — Recognizing when something is wrong or may go wrong.
Written Comprehension — Reading and understanding written information.
Deductive Reasoning — Applying general rules to specific problems.
Inductive Reasoning — Combining information to form general rules or conclusions.
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
#J-18808-Ljbffr
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field.
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, and actions taken.
Check to ensure that appropriate changes were made to resolve customers’ problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools used in this occupation
Autodialers — Autodialing systems; Predictive dialers
Automated attendant systems — Voice broadcasting systems
Automatic call distributor (ACD) — Automatic call distribution ACD system
Scanners
Standalone telephone caller identification — Calling line identification equipment; Dialed number identification systems (DNIS)
Technology used in this occupation
Contact center software — Avaya software; Multi-channel contact center software; Timpani Contact Center, Timpani Email
Customer relationship management (CRM) software — Austin Logistics CallSelect, Avidian Technologies Prophet, SSA Global software, Telemation e-CRM
Electronic mail software — Astute Solutions PowerCenter, IBM Lotus Notes, Microsoft Outlook
Network conferencing software — Active Data Online WebChat, eStara Softphone, Parature eRealtime, Timpani Chat
Spreadsheet software — Microsoft Excel Knowledge
Knowledge Areas
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards, and evaluating customer satisfaction.
Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and office procedures.
English Language — Knowledge of the structure and content of the English language, including meaning and spelling of words, rules of composition, and grammar.
Skills
Active Listening — Giving full attention to what others are saying, taking time to understand points, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking — Talking to others to convey information effectively.
Service Orientation — Actively looking for ways to help people.
Persuasion — Persuading others to change their minds or behavior.
Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
Critical Thinking — Using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.
Coordination — Adjusting actions in relation to others' actions.
Social Perceptiveness — Being aware of others' reactions and understanding why they react.
Negotiation — Bringing others together and reconciling differences.
Oral Comprehension — Listening to and understanding spoken information.
Oral Expression — Communicating information in speaking so others understand.
Speech Clarity — Speaking clearly for understanding.
Speech Recognition — Identifying and understanding speech of others.
Written Expression — Communicating information in writing for understanding.
Near Vision — Seeing details at close range.
Problem Sensitivity — Recognizing when something is wrong or may go wrong.
Written Comprehension — Reading and understanding written information.
Deductive Reasoning — Applying general rules to specific problems.
Inductive Reasoning — Combining information to form general rules or conclusions.
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
#J-18808-Ljbffr