University of Florida Jacksonville Physicians, Inc.
MA / Customer Service Rep
University of Florida Jacksonville Physicians, Inc., Jacksonville, Florida, United States, 32290
Certified Medical Assistant / Customer Service Rep | Cardio North | Days
Overview
Provides excellent customer service and greets patients entering the department/practice. A multi-skilled person dedicated to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician and Office Manager or Team Lead.
Responsibilities
Receives and directs messages (electronic, in-person, telephone) to appropriate personnel
Contact other departments, physicians, patients, and external organizations as necessary for departmental operations
Provides excellent customer service to patients, families, representatives, and treatment team members
Maintains patient scheduling functions, sets appointments through established guidelines
Interviews and completes registration process for patients utilizing the specific service
Keys patient dispositions, diagnostic codes, patient orders, charges, and payments into the electronic medical record
Performs cashiering functions related to co-payments or other patient payments/collections. May perform routine clerical duties for the department
Performs venipuncture and administers routine, non-controlled medications
Administers medication under supervision of a licensed physician
Collects routine laboratory specimens as directed by the provider
Performs basic laboratory procedures including aseptic procedures and taking vital signs
Qualifications
1 year medical assistant experience preferred (or the equivalent in related duties)
2 to 4 years of clerical/customer service experience, ideally in health care
1 year experience with third-party payors and computer experience for inputting data and reviewing patient demographics
Certified Medical Assistant (CMA) required within 6 months of hire
Basic Life Support (BLS) required at time of hire
Medical Terminology Certificate preferred within 30 days of hire
Additional Details
Must have completed an MA program accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board. Education: High School Diploma / GED equivalent required at time of hire.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Health Care Provider
Industries
Hospitals and Health Care
#J-18808-Ljbffr
Provides excellent customer service and greets patients entering the department/practice. A multi-skilled person dedicated to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician and Office Manager or Team Lead.
Responsibilities
Receives and directs messages (electronic, in-person, telephone) to appropriate personnel
Contact other departments, physicians, patients, and external organizations as necessary for departmental operations
Provides excellent customer service to patients, families, representatives, and treatment team members
Maintains patient scheduling functions, sets appointments through established guidelines
Interviews and completes registration process for patients utilizing the specific service
Keys patient dispositions, diagnostic codes, patient orders, charges, and payments into the electronic medical record
Performs cashiering functions related to co-payments or other patient payments/collections. May perform routine clerical duties for the department
Performs venipuncture and administers routine, non-controlled medications
Administers medication under supervision of a licensed physician
Collects routine laboratory specimens as directed by the provider
Performs basic laboratory procedures including aseptic procedures and taking vital signs
Qualifications
1 year medical assistant experience preferred (or the equivalent in related duties)
2 to 4 years of clerical/customer service experience, ideally in health care
1 year experience with third-party payors and computer experience for inputting data and reviewing patient demographics
Certified Medical Assistant (CMA) required within 6 months of hire
Basic Life Support (BLS) required at time of hire
Medical Terminology Certificate preferred within 30 days of hire
Additional Details
Must have completed an MA program accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board. Education: High School Diploma / GED equivalent required at time of hire.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Health Care Provider
Industries
Hospitals and Health Care
#J-18808-Ljbffr