OLDCASTLE INFRASTRUCTURE, INC.
Customer Service Representative
OLDCASTLE INFRASTRUCTURE, INC., Fontana, California, us, 92331
Oldcastle Infrastructure, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America.
Job Summary
This CSR position will ensure a strong customer experience by responding to inbound calls, qualifying leads, and handling transactional inquiries (excluding O.S.R non-transactional inquiries) through to delivery in a timely and professional manner. Job Location
This role will be located at our plant in Fontana, CA. Job Responsibilities
Develop a comprehensive understanding of the Oldcastle products, systems, and business union contacts to efficiently support customer requests. Perform administrative duties for all steps of the department. Answer incoming customer telephone calls in a courteous and professional manner. Support operations by organizing and implementing administrative systems. Keep timely and orderly records such as daily receipts, files, employee records, and any other administrative documents. Respond to and investigate customer inquiries, concerns, and issues via phone, fax, mail, and email in a timely and courteous manner. Handle administrative and accounting functions such as filing systems, NOVAtime, reports needed for managers. Receive, record, and route customer concerns/changes in an appropriate manner. Answer customer inquiries and provide appropriate technical and/or product-related information. Contact customers when necessary to follow up on customer issues or orders. Obtain customer feedback information. Effectively communicate customer issues and concerns to all applicable internal staff members. Document all contacts, actions, and responses in the customer database. Organize and maintain the file system; file correspondence and other records. Maintain working knowledge of products and/or services. Prepare reports and correspondence as needed. Perform other duties as assigned. Job Requirements
High school diploma / equivalent. 2+ years of related experience. Excellent verbal and written communication skills. Proficient in Microsoft Office (Excel, Word, PowerPoint). Strong organizational skills; able to manage priorities and workflow. Ability to work independently and as a member of various teams. Versatile, flexible, and willing to work within constantly changing priorities with enthusiasm. Ability to perform diversified clerical functions and basic accounting procedures. Experience in the construction industry is preferred. Salesforce CRM/SAP ERP experience is preferred. Compensation
Hourly pay rate: $30-$35/hr. 5% annual bonus. 401(k) plan/group retirement savings program. Short‑term and long‑term disability benefits. Life insurance. Health, dental, and vision insurance. Paid time off. Paid holidays. What CRH Offers You
Highly competitive base pay. Comprehensive medical, dental, and disability benefits programs. Group retirement savings program. Health and wellness programs. Inclusive culture that values opportunity for growth, development, and internal promotion. About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies, and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small‑company environment while having the career opportunities of a large international organization. Equal Employment Opportunity Statement
Oldcastle Infrastructure, a CRH Company, is an affirmative action and equal opportunity employer. EOE/Vet/Disability. CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable federal, state, or local law.
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This CSR position will ensure a strong customer experience by responding to inbound calls, qualifying leads, and handling transactional inquiries (excluding O.S.R non-transactional inquiries) through to delivery in a timely and professional manner. Job Location
This role will be located at our plant in Fontana, CA. Job Responsibilities
Develop a comprehensive understanding of the Oldcastle products, systems, and business union contacts to efficiently support customer requests. Perform administrative duties for all steps of the department. Answer incoming customer telephone calls in a courteous and professional manner. Support operations by organizing and implementing administrative systems. Keep timely and orderly records such as daily receipts, files, employee records, and any other administrative documents. Respond to and investigate customer inquiries, concerns, and issues via phone, fax, mail, and email in a timely and courteous manner. Handle administrative and accounting functions such as filing systems, NOVAtime, reports needed for managers. Receive, record, and route customer concerns/changes in an appropriate manner. Answer customer inquiries and provide appropriate technical and/or product-related information. Contact customers when necessary to follow up on customer issues or orders. Obtain customer feedback information. Effectively communicate customer issues and concerns to all applicable internal staff members. Document all contacts, actions, and responses in the customer database. Organize and maintain the file system; file correspondence and other records. Maintain working knowledge of products and/or services. Prepare reports and correspondence as needed. Perform other duties as assigned. Job Requirements
High school diploma / equivalent. 2+ years of related experience. Excellent verbal and written communication skills. Proficient in Microsoft Office (Excel, Word, PowerPoint). Strong organizational skills; able to manage priorities and workflow. Ability to work independently and as a member of various teams. Versatile, flexible, and willing to work within constantly changing priorities with enthusiasm. Ability to perform diversified clerical functions and basic accounting procedures. Experience in the construction industry is preferred. Salesforce CRM/SAP ERP experience is preferred. Compensation
Hourly pay rate: $30-$35/hr. 5% annual bonus. 401(k) plan/group retirement savings program. Short‑term and long‑term disability benefits. Life insurance. Health, dental, and vision insurance. Paid time off. Paid holidays. What CRH Offers You
Highly competitive base pay. Comprehensive medical, dental, and disability benefits programs. Group retirement savings program. Health and wellness programs. Inclusive culture that values opportunity for growth, development, and internal promotion. About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies, and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small‑company environment while having the career opportunities of a large international organization. Equal Employment Opportunity Statement
Oldcastle Infrastructure, a CRH Company, is an affirmative action and equal opportunity employer. EOE/Vet/Disability. CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable federal, state, or local law.
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