Kansas Staffing
Bank Customer Service Representative
Under general supervision of a front-line supervisor, this position provides service to bank customers regarding daily transactions, including receipt and payment of cash, answering inquiries, processing checks and deposits and referring customers for appropriate services. Essential functions and performance areas include: Providing account services to customers by receiving deposits and loan payments; cashing checks; issuing withdrawals; recording night and mail deposits; selling cashier's checks; answering questions in person, via drive thru, by telephone, email, or letter; and adhering to bank policies and procedures. Promoting bank products by answering inquires; informing customers of new services and product promotions; ascertaining customers' needs; and directing customers to the appropriate representative. Providing effective customer service by answering customer questions; investigating and correcting errors independently or by consulting with a supervisor. Reconciling cash drawer by comparing drawer totals to computer proof sheets; maintaining an accurate supply of cash and coin. Balances cash drawer within ten minutes with no more than five unfound errors each month and total offages should not exceed $100 (long or short) in a one-month period. Greeting bank customers, opening safe deposit boxes and utilizing bank software program to assist customers. Complying with bank operations and security policies and procedures by participating in various dual-control functions. Maintaining customer confidentiality and protecting bank operations by guarding customers personal and account information; being vigilant regarding potential information security threats. Developing and maintaining an in-depth knowledge of current bank products and services, as well as corresponding bank policies, procedures, and processes, by completing assigned training; stays current on regulations affecting bank products and services. Maintaining a professional appearance and work area; dressing in accordance with bank dress code; keeping work area stocked with required supplies; organizing workspace for efficiency and appearance; reporting malfunctions of computers and other equipment. Representing bank in various community, civic, and community reinvestment functions to further enhance the banks image and develop additional business. Contributing to a team effort by completing other duties as needed and/or assigned. Other duties may be assigned. Knowledge, skills, and abilities include: Good attention to detail and ability to minimize errors in work. Good interpersonal and communication skills focused on excellent customer service. Basic understanding of banks products and services. Basic computer skills and basic knowledge of office equipment, such as 10-key skills, Microsoft Outlook. General knowledge of math and financial calculations. Ability to demonstrate positive and helpful demeanor when working with the public. Ability to establish and maintain effective working relationships with staff. Willingness to perform other duties as assigned. Organizational core competencies include: Building Trust: Interacting with others in a way that gives them confidence in ones intentions and those of the organization. Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers and own organizations needs. Job specific competencies include: Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty. Engagement Readiness: Demonstrating a willingness to commit to ones work and to invest ones time, talent, and best efforts in accomplishing organizational goals. Managing Work (includes Time Management): Effectively managing ones time and resources to ensure that work is completed efficiently. Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Education, training and experience requirements include: High School Diploma or equivalent required. The work environment is usually a well-lighted, environmentally controlled indoor environment with moderate level of noise.
Under general supervision of a front-line supervisor, this position provides service to bank customers regarding daily transactions, including receipt and payment of cash, answering inquiries, processing checks and deposits and referring customers for appropriate services. Essential functions and performance areas include: Providing account services to customers by receiving deposits and loan payments; cashing checks; issuing withdrawals; recording night and mail deposits; selling cashier's checks; answering questions in person, via drive thru, by telephone, email, or letter; and adhering to bank policies and procedures. Promoting bank products by answering inquires; informing customers of new services and product promotions; ascertaining customers' needs; and directing customers to the appropriate representative. Providing effective customer service by answering customer questions; investigating and correcting errors independently or by consulting with a supervisor. Reconciling cash drawer by comparing drawer totals to computer proof sheets; maintaining an accurate supply of cash and coin. Balances cash drawer within ten minutes with no more than five unfound errors each month and total offages should not exceed $100 (long or short) in a one-month period. Greeting bank customers, opening safe deposit boxes and utilizing bank software program to assist customers. Complying with bank operations and security policies and procedures by participating in various dual-control functions. Maintaining customer confidentiality and protecting bank operations by guarding customers personal and account information; being vigilant regarding potential information security threats. Developing and maintaining an in-depth knowledge of current bank products and services, as well as corresponding bank policies, procedures, and processes, by completing assigned training; stays current on regulations affecting bank products and services. Maintaining a professional appearance and work area; dressing in accordance with bank dress code; keeping work area stocked with required supplies; organizing workspace for efficiency and appearance; reporting malfunctions of computers and other equipment. Representing bank in various community, civic, and community reinvestment functions to further enhance the banks image and develop additional business. Contributing to a team effort by completing other duties as needed and/or assigned. Other duties may be assigned. Knowledge, skills, and abilities include: Good attention to detail and ability to minimize errors in work. Good interpersonal and communication skills focused on excellent customer service. Basic understanding of banks products and services. Basic computer skills and basic knowledge of office equipment, such as 10-key skills, Microsoft Outlook. General knowledge of math and financial calculations. Ability to demonstrate positive and helpful demeanor when working with the public. Ability to establish and maintain effective working relationships with staff. Willingness to perform other duties as assigned. Organizational core competencies include: Building Trust: Interacting with others in a way that gives them confidence in ones intentions and those of the organization. Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers and own organizations needs. Job specific competencies include: Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty. Engagement Readiness: Demonstrating a willingness to commit to ones work and to invest ones time, talent, and best efforts in accomplishing organizational goals. Managing Work (includes Time Management): Effectively managing ones time and resources to ensure that work is completed efficiently. Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Education, training and experience requirements include: High School Diploma or equivalent required. The work environment is usually a well-lighted, environmentally controlled indoor environment with moderate level of noise.