Sales Retention Account Associate I-EST
Maryland Staffing, Baltimore, Maryland, United States, 21201
Account Associate I
This is a remote position, but qualified candidates must be in EST. The Account Associate I serves as a key point of contact for WM's Small/Medium business customers. Operating as part of a team-based queue, the AA focuses on retaining and growing the team's book of business. Through effective management of inbound call requests and proactive customer outreach, the AA maintains a net positive business performance by preventing customer cancellations and securing updated contract agreements. Success in this role is achieved through sound retention strategies, effective negotiation skills, and alignment with WM's growth objectives. Essential duties and responsibilities include: Communicating in a focused and compelling way that drives customers' thoughts and actions. Utilizing appropriate change management processes to meet the demands of the sales role. Controlling sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities. Exploring alternatives to reach mutually beneficial sales agreements that gain customers' acceptance and commitment. Contributing to individual and shared responsibilities in a team environment. Navigating through multiple systems, sales tools, and processes ensuring accurate documentation when executing customer interactions. Using WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools.) Analyzing reports as needed and/or handling general administrative duties as appropriate. Qualifications: Required qualifications include: High School Diploma or GED (accredited) 1 year business-to-business account management, inside sales (phone-based sales), and/or customer service experience that includes a sales component Physical requirements: Repetitive motions Eye/hand/foot coordination Sitting Talking Hearing Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. The expected base pay range for this position is $20.25-$21.00. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for monthly commission. Benefits at WM include: Medical, dental, vision, life insurance, and short-term disability Stock purchase plan Company match on 401K Paid vacation, holidays, and personal days Equal opportunity employer: Minority/Female/Disability/Veteran
This is a remote position, but qualified candidates must be in EST. The Account Associate I serves as a key point of contact for WM's Small/Medium business customers. Operating as part of a team-based queue, the AA focuses on retaining and growing the team's book of business. Through effective management of inbound call requests and proactive customer outreach, the AA maintains a net positive business performance by preventing customer cancellations and securing updated contract agreements. Success in this role is achieved through sound retention strategies, effective negotiation skills, and alignment with WM's growth objectives. Essential duties and responsibilities include: Communicating in a focused and compelling way that drives customers' thoughts and actions. Utilizing appropriate change management processes to meet the demands of the sales role. Controlling sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities. Exploring alternatives to reach mutually beneficial sales agreements that gain customers' acceptance and commitment. Contributing to individual and shared responsibilities in a team environment. Navigating through multiple systems, sales tools, and processes ensuring accurate documentation when executing customer interactions. Using WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools.) Analyzing reports as needed and/or handling general administrative duties as appropriate. Qualifications: Required qualifications include: High School Diploma or GED (accredited) 1 year business-to-business account management, inside sales (phone-based sales), and/or customer service experience that includes a sales component Physical requirements: Repetitive motions Eye/hand/foot coordination Sitting Talking Hearing Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. The expected base pay range for this position is $20.25-$21.00. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for monthly commission. Benefits at WM include: Medical, dental, vision, life insurance, and short-term disability Stock purchase plan Company match on 401K Paid vacation, holidays, and personal days Equal opportunity employer: Minority/Female/Disability/Veteran