US Department of Veterans Affairs
Contact Representative
US Department of Veterans Affairs, Denver, Colorado, United States, 80226
Contact Representative
These positions will support the Veteran and Family Member Programs (VFMP) Directorate, Office of Integrated Veteran Care (OIVC). Incumbent serves as a Contact Representative under the Unit Supervisor of the CHAMPVA Eligibility Enrollment Department. This position will be filled according to the following priority locations: First location of consideration: Lakewood, CO Second location of consideration: Washington, DC Third location of consideration: Location Negotiable after selection Accepting applications from 01/12/2026 to 01/20/2026 Salary will be based on selected candidate's geographic location. GS 6 - 7 10 vacancies in the following locations: Lakewood, CO; Washington, DC; Location Negotiable After Selection No remote job. YesAd-hoc telework only. Not required travel. No relocation expenses reimbursed. Permanent full-time position. Promotion potential: 7 Job family (Series): 0962 Contact Representative Not Required security clearance. Non-sensitive (NS)/Low Risk position. No financial disclosure required. No bargaining unit status. Announcement number: CBZY-12861020-26-EEP. Control number: 854227100 This job is open to the following: Federal employees - Competitive service; Federal employees - Excepted service; Internal to an agency; Career transition (CTAP, ICTAP, RPL); Land and base management; Veterans; Military spouses; Individuals with disabilities; Family of overseas employees; Peace Corps & AmeriCorps Vista; Special authorities Clarification from the agency: All status eligible and CTAP/ICTAP eligible. This job announcement will remain open for 5 business days. The initial application review cut-off for this job announcement is 50 applications. The first 50 applications received will be considered first. Applications received after the initial cut-off number (50 applications) may not receive consideration unless otherwise requested by management. The primary purpose of the position is to assist Veterans, their beneficiaries, and other interested parties, with the application process and obtaining a program authorization. Explains administrative procedures and policies in the processing of applications for benefits, and any time delays in the administration of benefit eligibility. Verification of data entry of initial application input and determines eligibility. Examines applications for possible errors and acts according to current operational policies, as well as exercising judgment in resolution where policies may be vague, or interpretation may be required. Responsible for the processing and making legal determinations on: CHAMPVA, and comprehensive health care programs. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday-Friday 6:00am- 4:30pm Compressed/Flexible: Not Authorized Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual/Remote: This is not a remote position. The selectee will be required to report to a VA facility, Agency/VA approved leased space, or any Federal building designated by VA. Position Description/PD#: Contact Representative/ PD74547A and PD74546A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/20/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: GS-06 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Specialized experiences would typically include, but are not limited to: Implementing screening and interview methods to obtain or verify information. Assisting patients or customers with completing forms and interpretation of rules and regulations. Coordinating work with other organizations or parts of the organization. GS-07 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Specialized experiences would typically include, but are not limited to: Experience reviewing systems and documentation to make accurate determinations based on regulations and policy. Review, apply judgment, and discretion when making determinations. Experience independently composing and preparing responses to inquiries in those cases where written replies are required. Detecting suspected attempts to defraud the Government, and referring suspected attempts to leadership. Responding to interagency communications, through various modalities, by reviewing tasks, making decisions, updating system information, and providing a timely, concise, and clear response. There is no educational substitution. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to
These positions will support the Veteran and Family Member Programs (VFMP) Directorate, Office of Integrated Veteran Care (OIVC). Incumbent serves as a Contact Representative under the Unit Supervisor of the CHAMPVA Eligibility Enrollment Department. This position will be filled according to the following priority locations: First location of consideration: Lakewood, CO Second location of consideration: Washington, DC Third location of consideration: Location Negotiable after selection Accepting applications from 01/12/2026 to 01/20/2026 Salary will be based on selected candidate's geographic location. GS 6 - 7 10 vacancies in the following locations: Lakewood, CO; Washington, DC; Location Negotiable After Selection No remote job. YesAd-hoc telework only. Not required travel. No relocation expenses reimbursed. Permanent full-time position. Promotion potential: 7 Job family (Series): 0962 Contact Representative Not Required security clearance. Non-sensitive (NS)/Low Risk position. No financial disclosure required. No bargaining unit status. Announcement number: CBZY-12861020-26-EEP. Control number: 854227100 This job is open to the following: Federal employees - Competitive service; Federal employees - Excepted service; Internal to an agency; Career transition (CTAP, ICTAP, RPL); Land and base management; Veterans; Military spouses; Individuals with disabilities; Family of overseas employees; Peace Corps & AmeriCorps Vista; Special authorities Clarification from the agency: All status eligible and CTAP/ICTAP eligible. This job announcement will remain open for 5 business days. The initial application review cut-off for this job announcement is 50 applications. The first 50 applications received will be considered first. Applications received after the initial cut-off number (50 applications) may not receive consideration unless otherwise requested by management. The primary purpose of the position is to assist Veterans, their beneficiaries, and other interested parties, with the application process and obtaining a program authorization. Explains administrative procedures and policies in the processing of applications for benefits, and any time delays in the administration of benefit eligibility. Verification of data entry of initial application input and determines eligibility. Examines applications for possible errors and acts according to current operational policies, as well as exercising judgment in resolution where policies may be vague, or interpretation may be required. Responsible for the processing and making legal determinations on: CHAMPVA, and comprehensive health care programs. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday-Friday 6:00am- 4:30pm Compressed/Flexible: Not Authorized Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual/Remote: This is not a remote position. The selectee will be required to report to a VA facility, Agency/VA approved leased space, or any Federal building designated by VA. Position Description/PD#: Contact Representative/ PD74547A and PD74546A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/20/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: GS-06 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Specialized experiences would typically include, but are not limited to: Implementing screening and interview methods to obtain or verify information. Assisting patients or customers with completing forms and interpretation of rules and regulations. Coordinating work with other organizations or parts of the organization. GS-07 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Specialized experiences would typically include, but are not limited to: Experience reviewing systems and documentation to make accurate determinations based on regulations and policy. Review, apply judgment, and discretion when making determinations. Experience independently composing and preparing responses to inquiries in those cases where written replies are required. Detecting suspected attempts to defraud the Government, and referring suspected attempts to leadership. Responding to interagency communications, through various modalities, by reviewing tasks, making decisions, updating system information, and providing a timely, concise, and clear response. There is no educational substitution. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to