Maryland Staffing
Bilingual Spanish Customer Service Representative
Maryland Staffing, Baltimore, Maryland, United States, 21201
Bilingual Spanish Customer Service Representative
The Bilingual Spanish Customer Service Representative provides high-quality support to customers in both English and Spanish. This role involves handling inquiries, resolving issues, and delivering accurate information while maintaining a positive and professional customer experience. Key Responsibilities: Respond to customer inquiries via phone, email, or chat in both English and Spanish. Provide accurate information regarding products, services, policies, and procedures. Resolve customer concerns efficiently while maintaining a courteous and empathetic approach. Document customer interactions and update records accurately in internal systems. Escalate complex issues to the appropriate department when necessary. Maintain confidentiality and handle sensitive customer information with discretion. Meet or exceed performance metrics related to customer satisfaction, response time, and quality standards. Collaborate with team members and supervisors to improve service processes. Requirements: Bilingual proficiency in English and Spanish. Previous customer service experience preferred. Strong communication and interpersonal skills. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Proficiency with computers and customer service software (CRM systems, Microsoft Office, or similar tools). Strong problem-solving skills and attention to detail. Ability to work independently and as part of a team.
The Bilingual Spanish Customer Service Representative provides high-quality support to customers in both English and Spanish. This role involves handling inquiries, resolving issues, and delivering accurate information while maintaining a positive and professional customer experience. Key Responsibilities: Respond to customer inquiries via phone, email, or chat in both English and Spanish. Provide accurate information regarding products, services, policies, and procedures. Resolve customer concerns efficiently while maintaining a courteous and empathetic approach. Document customer interactions and update records accurately in internal systems. Escalate complex issues to the appropriate department when necessary. Maintain confidentiality and handle sensitive customer information with discretion. Meet or exceed performance metrics related to customer satisfaction, response time, and quality standards. Collaborate with team members and supervisors to improve service processes. Requirements: Bilingual proficiency in English and Spanish. Previous customer service experience preferred. Strong communication and interpersonal skills. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Proficiency with computers and customer service software (CRM systems, Microsoft Office, or similar tools). Strong problem-solving skills and attention to detail. Ability to work independently and as part of a team.