PrideStaff
Patient Engagement Coordinator
We are partnering with an innovative medical technology company to find a high-energy Patient Engagement Coordinator. This role is a front-line position responsible for supporting patients who have been prescribed a specialized, at-home rehabilitative device. You will provide a concierge-level experience, ensuring patients understand their treatment, feel confident in their insurance coverage, and remain committed to their recovery journey. This is an ideal role for someone with a background in sales or high-level customer service who enjoys motivated, goal-driven outreach within the healthcare sector. Duties and Responsibilities:
The Patient Engagement Coordinator manages the entire patient onboarding process, from initial introduction to long-term therapy adherence. Patient Onboarding: Serve as the primary point of contact for patients prescribed the treatment
Clinical Education: Proactively contact patients to introduce the device and explain its clinical benefits, functionality, and importance to their recovery.
Persuasive Communication: Build rapport through compassionate and persuasive communication, effectively addressing any hesitations or concerns regarding the treatment.
Financial Navigation: Assist patients with insurance verification, billing questions, and prior authorization issues while providing support for financial assistance programs.
Outreach Management: Manage a high volume of inbound and outbound calls, including strategic follow-ups to secure patient commitment and schedule device delivery.
Cross-Functional Collaboration: Work closely with sales, logistics, billing, and clinical teams to ensure a seamless and satisfying patient journey.
Therapy Adherence: Re-engage patients who have stalled in the process through strategic outreach, adapting messaging to their specific level of readiness.
Documentation: Utilize a CRM system to accurately document all patient interactions and maintain updated records.
Experience and Qualifications:
Sales Experience: Minimum of 2 years of experience in a sales-focused role, with a proven ability to persuade and motivate.
Customer Service: 2+ years in customer-facing roles is highly preferred.
Industry Knowledge: Experience handling insurance or billing inquiries and familiarity with medical terminology or healthcare workflows is a strong plus.
Technical Proficiency: Proficient in Microsoft 365 and experienced with CRM or EMR platforms.
Communication Skills: Excellent phone etiquette and written communication skills with the ability to translate complex technical information into patient-friendly language.
Resilience: Confident in making outbound calls to hesitant patients and thrives in a fast-paced, metrics-based culture.
Reliability: Regular and predictable attendance is required for this on-site position.
Physical Requirements:
Ability to sit at a computer terminal for extended periods in a professional office environment with moderate noise levels.
Required to stand, sit, talk, hear, reach, and use hands to operate computers and telephones.
Specific vision abilities required for consistent computer-based work.
Compensation / Pay Rate (Up to): $24.00
We are partnering with an innovative medical technology company to find a high-energy Patient Engagement Coordinator. This role is a front-line position responsible for supporting patients who have been prescribed a specialized, at-home rehabilitative device. You will provide a concierge-level experience, ensuring patients understand their treatment, feel confident in their insurance coverage, and remain committed to their recovery journey. This is an ideal role for someone with a background in sales or high-level customer service who enjoys motivated, goal-driven outreach within the healthcare sector. Duties and Responsibilities:
The Patient Engagement Coordinator manages the entire patient onboarding process, from initial introduction to long-term therapy adherence. Patient Onboarding: Serve as the primary point of contact for patients prescribed the treatment
Clinical Education: Proactively contact patients to introduce the device and explain its clinical benefits, functionality, and importance to their recovery.
Persuasive Communication: Build rapport through compassionate and persuasive communication, effectively addressing any hesitations or concerns regarding the treatment.
Financial Navigation: Assist patients with insurance verification, billing questions, and prior authorization issues while providing support for financial assistance programs.
Outreach Management: Manage a high volume of inbound and outbound calls, including strategic follow-ups to secure patient commitment and schedule device delivery.
Cross-Functional Collaboration: Work closely with sales, logistics, billing, and clinical teams to ensure a seamless and satisfying patient journey.
Therapy Adherence: Re-engage patients who have stalled in the process through strategic outreach, adapting messaging to their specific level of readiness.
Documentation: Utilize a CRM system to accurately document all patient interactions and maintain updated records.
Experience and Qualifications:
Sales Experience: Minimum of 2 years of experience in a sales-focused role, with a proven ability to persuade and motivate.
Customer Service: 2+ years in customer-facing roles is highly preferred.
Industry Knowledge: Experience handling insurance or billing inquiries and familiarity with medical terminology or healthcare workflows is a strong plus.
Technical Proficiency: Proficient in Microsoft 365 and experienced with CRM or EMR platforms.
Communication Skills: Excellent phone etiquette and written communication skills with the ability to translate complex technical information into patient-friendly language.
Resilience: Confident in making outbound calls to hesitant patients and thrives in a fast-paced, metrics-based culture.
Reliability: Regular and predictable attendance is required for this on-site position.
Physical Requirements:
Ability to sit at a computer terminal for extended periods in a professional office environment with moderate noise levels.
Required to stand, sit, talk, hear, reach, and use hands to operate computers and telephones.
Specific vision abilities required for consistent computer-based work.
Compensation / Pay Rate (Up to): $24.00