Customer Service Representative

Overview Summary of Duties

Customer Service Representatives duties and responsibilities generally include but are not limited to answering phone calls and emails, responding to client questions and complaints, updating daily reporting, accepting new accounts, and requesting applicable fees

Responsibilities

Answer phone calls and emails

Respond to client questions and complaints

Update daily reporting

Accept new accounts

Request applicable fees

Skills

Ability to prioritize

Good communication and interpersonal skills

Maintain composure in all situations

Possess professional demeanor

Able to adjust to change

Ability to problem solve and work independently

Ability to work under stressful conditions

Ability to remain focused and maintain attention to detail

Knowledge

Computer systems

Typing

Public relations

Basic office clerical duties

Aptitudes

Must be able to prioritize, utilize critical thinking, and adjust to change

Must be able to reason and use logical problem-solving skills

Performs duties that require some latitude for independent judgment and initiative in handling situations out of the ordinary

Education High School diploma

Location Dallas

Job Type Salary

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