Lead Product Researcher - Salesforce Platform and Developer Experiences

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Role Description

We are seeking a Lead Researcher to support our Core Platform and Developer Experiences that enables organizations to connect applications, data, and systems across the enterprise. This researcher will distill complex problems into insights that inform product, design, development, and business decisions; eagerly seek out and triangulate data from diverse sources, leverage new approaches to get at the heart of the issue, and have expertise with the "tried and true" research methods. They will run both strategic and tactical research to learn about and advocate for our users—Salesforce admins, developers, architects, IT decision makers, and end users.

The ideal candidate will have domain expertise in enterprise‑grade platforms that enable API management, systems integration, data connectivity, and application orchestration across hybrid and multi‑cloud environments. Candidates should also have some experience and understanding of Generative AI and related technologies.

Responsibilities

• Scope and drive research projects that inform product strategy, design, and development in collaboration with cross‑functional stakeholders.
• Conduct generative and evaluative research using a mixture of methods (surveys, unmoderated testing, interviews, moderated concept testing, etc.).
• Synthesize research findings into actionable insights, creating narratives to frame problems and highlight the business value of recommended solutions.
• Socialize insights with cross‑functional stakeholders to influence decision‑making.
• Partner fully with product owners, designers, engineers, and other researchers to provide the best possible experience for our users and customers.
• Work on fast‑paced projects, requiring attention to detail and working within constrained timelines while partnering with geographically distributed teams.

Minimum Requirements

Please include a portfolio of 1‑2 research projects with details of your direct contributions in your application.

• 7+ years of experience conducting research in user experience, product design, or technology contexts; at least 2 years in a large matrixed organization.
• Advanced understanding of research methods (qualitative and quantitative) and best practices, and familiarity with a broad range of user research tools.
• Proven track record influencing product direction and strategy with actionable insights.
• Ability to plan, design, execute, and communicate both strategic and tactical research engagements.
• Ability to structure and lead internal and external workshops and analyze outcomes to provide insight for stakeholders.
• Experience working in cross‑functional teams (e.g., customer success, solution architects, design, product management, engineering, marketing).
• Excellent project management, communication, storytelling, and presentation skills.
• University degree in a research‑ or business‑focused discipline or a field emphasizing human behavior (e.g., Psychology, Anthropology, HCI, Business, Research Methodology).
• Ability to work across a globally distributed team.
• Bonus: Previous experience in CRM or enterprise business software, process mining, automation, and/or supply chain.

Benefits & Perks

• Comprehensive benefits package including well‑being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.
• World‑class enablement and on‑demand training with Trailhead.com.
• Exposure to executive thought leaders and regular 1:1 coaching with leadership.
• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community.
• Visit Salesforce Benefits for more details.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We assess all employees and prospective employees based on merit, competence, and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or any other classification protected by law.

Compensation

The typical base salary range for this position is $184,000 – $253,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range is $200,800 – $276,100 annually. The range represents base salary only and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

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