CABS Health Network
Director of Nursing & Clinical Operations
The Director of Nursing & Clinical Operations (DONCO) is a senior clinical leader responsible for overseeing nursing services, clinical quality management, compliance, and continuous quality improvement across all agency programs. This role ensures the delivery of high-quality, compliant, and person-centered care in accordance with federal, state, and contractual requirements.
Clinical Leadership & Strategy
- Provide executive-level insight to the CEO on trends in clinical services, case management, intake, HR, service delivery performance, documentation quality, and staff and client satisfaction.
- Collaborate with senior leadership to establish and maintain clinical quality standards, benchmarks, and performance metrics.
- Align nursing policies, procedures, and clinical workflows with best practices and evolving regulatory requirements.
- Participate in strategic planning and support the development of new clinical programs and service models.
Quality Assurance, Audit & Compliance
- Lead the Agency’s Clinical Audit and Quality Improvement Program in coordination with regulators and contractors.
- Oversee and external audits (OMIG, DOH, HRA/MCOs, and third‑party vendors), including preparation, execution, remediation, and follow‑up.
- Develop and monitor corrective action plans (CAPs), root cause analyses, and remediation tracking to resolution.
- Maintain regulatory reporting logs and ensure timely submission of all required clinical and compliance reports.
- Provide monthly compliance and audit reports to the CEO and DBO; present quarterly reports to the CQI and Corporate Compliance Committees.
Continuous Quality Improvement (CQI)
- Lead CQI initiatives focused on clinical documentation quality and timeliness, nursing visit compliance, EVV implementation and oversight, overtime monitoring and control, incident and complaint management, and internal claims audit remediation.
- Conduct regular clinical chart reviews, focusing on high‑risk clients and those with prior incidents or complaints.
- Monitor trends in incidents, complaints, and gaps in care delivery, implementing corrective interventions as needed.
- Oversee client and home care worker satisfaction surveys and translate findings into measurable improvement actions.
Staff Development & Oversight
- Supervise and mentor nursing leadership and the Associate Director of Quality & Compliance.
- Identify, design, and implement clinical training initiatives to strengthen staff competency, compliance, and service quality.
- Support department leaders with coaching on documentation standards, audit readiness, and quality oversight.
- Ensure consistent implementation of standardized quality, audit, and compliance programs across all agency services.
Reporting & Performance Management
- Prepare and present clinical quality dashboards, audit summaries, and trend analyses for leadership and governance.
- Host bi‑weekly interdepartmental quality improvement meetings.
- Track and report progress against defined Key Performance Indicators (KPIs).
- Maintain logs of quality initiatives, CAPs, training activities, and improvement projects.
Core Competencies
- Strong clinical judgment with a quality‑focused mindset
- Regulatory and compliance expertise in home care and community‑based services
- Data‑driven decision‑making and analytical rigor
- Leadership, coaching, and cross‑functional collaboration
- High attention to detail with the ability to manage competing priorities
Qualifications
- Licensed Registered Nurse (RN) – Required
- Bachelor’s degree in Nursing, Human Services, Social Work, Healthcare Management, or related field (Master’s preferred)
- Minimum 8 years of professional experience
- At least 3 years of experience in home care or community‑based healthcare
- At least 3 years of supervisory or leadership experience
- Strong analytical, problem‑solving, and organizational skills
- Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Ability to multitask, manage time effectively, and work independently
- Bilingual capability is a plus
- Salary $120,000 – 130,000 + Paid Time Off, Health Insurance, & 401(k)