Senior Director, Annuity Customer Experience & Call Center

A leading financial services company in West Des Moines is seeking a Customer Contact Manager to lead a dynamic team. The ideal candidate will have over 5 years of leadership experience in annuity or life insurance sectors and call center environments. Responsibilities include driving team performance, developing KPIs, and overseeing operational efficiency. This role offers a competitive salary range of $95,311 - $158,851 annually, along with benefits that promote a work-life balance.
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