Director of Operations (Multi-Unit / Area Leadership Role)
We are seeking an experienced, hands-on Director of Operations to lead restaurant performance across a growing portfolio of locations. This role is ideal for a proven multi-unit operator who has successfully led both front-of-house and back-of-house teams, driven results in high-volume environments, and knows how to design scalable systems that create consistency across restaurants.
This is a field-based, operational leadership role - best suited for a “Super-Area GM” who thrives in the restaurants, leads through presence, and takes full ownership of performance, people, and execution.
The Director of Operations will play a key role in shaping how the organization operates as it continues to grow, ensuring strong leadership, clear standards, and exceptional guest experiences across the group.
Role Overview
- General Managers
- Assistant General Managers
- Executive Chefs
- Sous Chefs / Kitchen Managers
The Director of Operations is responsible for aligning FOH and BOH leadership, driving operational consistency, and building a strong, accountable culture across all locations.
This position oversees multiple restaurants today, with responsibility expanding as the organization continues to grow.
Key Responsibilities
Operational Leadership
- Lead day-to-day operations across multiple restaurant locations
- Ensure consistent execution of service standards, food quality, cleanliness, and safety
- Maintain strong working knowledge of all operational functions, including
- Be a visible leader in the restaurants, providing real-time coaching and support
- Establish and reinforce operational systems that scale across the group
- Labor planning and scheduling
- Inventory, purchasing, and cost controls
- Kitchen operations and food execution
- Guest experience and service flow
Culture & Leadership Development
- Actively design and shape a high-performance culture across all locations
- Lead, coach, and develop GM, AGM, and culinary leadership teams
- Build accountability through clear expectations, feedback, and follow-through
- Develop leadership bench strength and succession plans
- Partner closely with HR and executive leadership to align people strategy with operations
Financial & Performance Ownership
- Own operational performance across assigned locations
- Drive labor efficiency, food cost management, and profitability
- Analyze P&Ls, identify trends, and implement improvement plans
- Hold leaders accountable to financial and operational goals
- Support budgeting, forecasting, and performance reviews
Growth & Scalability
- Support new openings, transitions, and operational improvements
- Help design systems and processes that scale with growth
- Lead change management initiatives and ensure adoption in the field
- Serve as a key culture carrier and operational leader across the organization
Who You Are
- 7+ years of multi-unit restaurant leadership experience
- Proven success leading both FOH and BOH teams
- Strong background in high-volume, full-service or premium casual dining
- Deep understanding of restaurant financials and operational KPIs
- Hands-on, field-oriented leader who leads through presence
- Comfortable owning results and holding teams accountable
- Passionate about hospitality, leadership development, and operational excellence
What We Offer
- Salary: $140,000–$150,000, plus performance-based bonus
- Health benefits and paid time off
- A highly visible leadership role with real ownership and influence
- Opportunity to help shape culture, systems, and long-term growth
A dynamic, growing restaurant group with strong leadership support
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