ECI Software Solutions
Career Opportunities with ECI Software Solutions
Careers At ECI Software Solutions
Location: Westlake, TX (Hybrid - In office 2-3 days per week)
Department: Information Technology
Reports To: Chief Information Officer (CIO)
Role Summary
ECI Software Solutions is seeking a Director of Enterprise Applications to own the strategy, delivery, and operation of our core business systems, including Workday, Salesforce, and Microsoft 365 . This role will lead a team of application managers, administrators, analysts, and developers (mix of FTEs and contractors) and will partner closely with leaders across Finance, HR, Sales, Marketing, and Operations.
The Director of Enterprise Applications will define and execute the roadmap for our enterprise application landscape, ensuring our systems are scalable, reliable, integrated, and aligned with ECI’s growth as a leading SaaS company.
Key Responsibilities
- Develop and own the enterprise applications strategy and multi-year roadmap , aligned with ECI’s business and technology objectives.
- Assess the current application landscape (Workday, Salesforce, M365 and related tools), identifying gaps, redundancies, and modernization opportunities .
- Build business cases and ROI analyses for major initiatives (e.g., new modules, platform expansions, consolidations, or replacements).
- Partner with the CIO and IT leadership to ensure enterprise applications support ECI’s scalability, customer‑centricity, and operational efficiency .
- Maintain a portfolio view of all enterprise applications, including ownership, cost, usage, lifecycle status, and risk.
- Make retain / enhance / consolidate / retire recommendations to optimize business value and total cost of ownership.
- Own key vendor relationships (Workday, Salesforce, Microsoft, and other major SaaS providers); oversee contracts, renewals, and license management.
- Ensure alignment of tools and platforms with enterprise architecture and security standards .
Project Delivery & Change Management
- Lead or oversee enterprise application projects : implementations, major upgrades, module rollouts, and cross‑application initiatives.
- Establish and manage intake and prioritization processes for enhancements and new requests in collaboration with business stakeholders.
- Ensure high‑quality project execution (requirements, design, configuration, testing, training, cutover, and post‑go‑live support).
- Drive effective change management , including stakeholder communication, impact assessment, user training, and adoption strategies.
Operations, Support & Continuous Improvement
- Ensure the reliability, performance, and security of enterprise applications, meeting or exceeding SLAs.
- Oversee application support processes: incident management, service requests, and problem management across Workday, Salesforce, M365, and related systems.
- Champion continuous improvement , identifying and delivering enhancements that streamline processes, reduce manual work, and improve user experience.
- Ensure robust documentation of application configurations, integrations, and key business processes.
Business Partnership & Process Optimization
- Serve as a trusted partner to leaders in Finance, HR, Sales, Marketing, and Operations, translating business needs into scalable system solutions.
- Facilitate cross‑functional collaboration to harmonize and standardize processes where appropriate, leveraging out‑of‑the‑box capabilities before customizations.
- Help functional owners optimize their processes using best practices within Workday, Salesforce, Marketo, and M365.
Data, Integration & Analytics
- Partner with Enterprise Architecture, Data, and Integration teams to ensure robust integrations between systems (e.g., Workday → Salesforce, Salesforce → Jira, and connections into data platforms).
- Oversee governance of APIs, integration patterns, and middleware used by enterprise applications.
- Support reporting and analytics needs by ensuring applications provide accurate, timely data and align with data governance standards.
- Ensure enterprise applications adhere to security, privacy, and compliance requirements relevant to a SaaS business.
- Partner with Security, Compliance, and Internal Audit on access controls, segregation of duties, audit trails, and regulatory controls .
- Support internal and external audits , remediation activities, and ongoing risk management.
Leadership & Team Development
- Lead a team of 2–3 managers and ~20 indirect reports (FTEs and contractors), covering application management, administration, analysis, and development.
- Define roles, responsibilities, and career paths within the Enterprise Applications function.
- Recruit, develop, and retain top talent; provide coaching and feedback to foster a culture of accountability, collaboration, and continuous learning .
- Promote standard methodologies and best practices for configuration, development, testing, documentation, and release management.
Required Qualifications
- Bachelor’s degree in Information Systems, Computer Science, Business, or related field , or equivalent experience.
- 10+ years of progressive experience in IT or enterprise applications roles.
- 5+ years in a leadership/management capacity, including managing managers and distributed teams and/or contractors.
- Significant hands‑on or leadership experience with at least two of the following platforms (more is a plus):
- Workday (HCM and/or Finance)
- Salesforce (Sales Cloud, Service Cloud, CPQ, or related clouds)
- Microsoft 365 (including governance and adoption at scale)
- Demonstrated success delivering large‑scale SaaS application projects (implementations, major upgrades, or transformations) in a growing organization.
- Strong understanding of core business processes across Finance, HR, Sales, and Marketing, and how they are enabled by enterprise applications.
- Proven ability to partner with senior business leaders , manage competing priorities, and make data‑driven decisions.
Preferred Qualifications
- Experience in a B2B SaaS or software company of similar scale (1,000–5,000 employees).
- Experience driving application rationalization and standardization across multiple business units or geographies.
- Familiarity with modern integration platforms , APIs, and event‑driven architectures.
- Advanced degree (e.g., MBA or Master’s in Information Systems) and/or relevant certifications (e.g., Salesforce, Workday, Marketo, PMP, ITIL).