Focus South
We want new, bold, powerful methods of increasing customer acquisition for our clients, all-the-while enforcing a branded individualized training program to develop top managers and marketing professionals.
Job Description The ideal candidate should possess strong account management skills and be a proven people leader. They should have the ability to deliver services as per agreed service levels, manage workflows in a distributed work environment and lead or participate actively in contributing to continuous improvement initiatives.
Responsibilities
Collaborate with the sales, design, procurement, and construction teams to improve workflows
Brainstorm the development of internal apps to assist with the post sales processes
Maintain quick response times between clients and all internal teams
Implement process during the pre-construction phase to ensure each project is on-track and the client is proactively communicated with
Capture customer feedback and uphold high standards for CSAT and NPS scores
Own the customer communication relationship during the 2-3 month project fulfillment process
Coordinate pre-construction deliverables and share key information between the client, sales team, design team, and general contractors
Collaborate with cross-functional teams across business and product
Qualifications
BA/BS degree strongly preferred
Excellent written and verbal communication skills required
Ability to handle high volume, complex inquiries, and high-profile client base
Proven success operating in a fast-paced, customer service environment
Effective presentation and training skills required
Effective collaboration and problem-solving skills required
Ability to multi-task, manage through conflict and use priority setting to accomplish goals required
Strong learning agility, in order to quickly gain expertise on multiple products, services, tools, systems and processes preferred
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Job Description The ideal candidate should possess strong account management skills and be a proven people leader. They should have the ability to deliver services as per agreed service levels, manage workflows in a distributed work environment and lead or participate actively in contributing to continuous improvement initiatives.
Responsibilities
Collaborate with the sales, design, procurement, and construction teams to improve workflows
Brainstorm the development of internal apps to assist with the post sales processes
Maintain quick response times between clients and all internal teams
Implement process during the pre-construction phase to ensure each project is on-track and the client is proactively communicated with
Capture customer feedback and uphold high standards for CSAT and NPS scores
Own the customer communication relationship during the 2-3 month project fulfillment process
Coordinate pre-construction deliverables and share key information between the client, sales team, design team, and general contractors
Collaborate with cross-functional teams across business and product
Qualifications
BA/BS degree strongly preferred
Excellent written and verbal communication skills required
Ability to handle high volume, complex inquiries, and high-profile client base
Proven success operating in a fast-paced, customer service environment
Effective presentation and training skills required
Effective collaboration and problem-solving skills required
Ability to multi-task, manage through conflict and use priority setting to accomplish goals required
Strong learning agility, in order to quickly gain expertise on multiple products, services, tools, systems and processes preferred
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