Mindlance
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Job Description Title: Customer Service Representative I (EBAYJP00014092)
Location: Salt Lake City, UT
Duration: 12 Months
Responsibilities
Identify problematic orders relating to fulfillment and proactively resolve to meet the customer needs and expectations
Work cross-functionally with Customer Service to address any Sourcing/Shipping related questions
Work on special projects that require analysis and evaluation of data
Respond to customer email inquiries in a timely & professional manner
Provide a high level of service both through email and the phone with a demonstrated ability to make a fan connection – top notch customer service skills
Take responsibility for customer issues by setting clear and reasonable expectations
Demonstrate consistency
Develop and maintain knowledge of StubHub’s products and service.
Job Requirements
Demonstrate strong active listening, speaking, writing, and reading comprehension skills.
Communicate with customers as an ambassador of StubHub.
Demonstrate consistency by reasonably following all proper contact handling procedures.
Demonstrate personal and professional conduct that is consistent with StubHub’s values.
Help identify solutions to problems and provide feedback for appropriate solutions.
Demonstrate proficiency in the technical and business skills necessary to perform all aspects of the job effectively.
Meet or exceed team productivity, quality and team metrics.
Must have strong ethics and discretion while handling customer information
Must be organized and able to multi task and work effectively in a fast-paced environment
A positive “can-do” attitude
Continual display of initiative to take on additional responsibilities towards professional growth
Must be able to interact with all levels of the company
Qualifications Typing Skills and Computer Literacy assessment and have results on resume.
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Job Description Title: Customer Service Representative I (EBAYJP00014092)
Location: Salt Lake City, UT
Duration: 12 Months
Responsibilities
Identify problematic orders relating to fulfillment and proactively resolve to meet the customer needs and expectations
Work cross-functionally with Customer Service to address any Sourcing/Shipping related questions
Work on special projects that require analysis and evaluation of data
Respond to customer email inquiries in a timely & professional manner
Provide a high level of service both through email and the phone with a demonstrated ability to make a fan connection – top notch customer service skills
Take responsibility for customer issues by setting clear and reasonable expectations
Demonstrate consistency
Develop and maintain knowledge of StubHub’s products and service.
Job Requirements
Demonstrate strong active listening, speaking, writing, and reading comprehension skills.
Communicate with customers as an ambassador of StubHub.
Demonstrate consistency by reasonably following all proper contact handling procedures.
Demonstrate personal and professional conduct that is consistent with StubHub’s values.
Help identify solutions to problems and provide feedback for appropriate solutions.
Demonstrate proficiency in the technical and business skills necessary to perform all aspects of the job effectively.
Meet or exceed team productivity, quality and team metrics.
Must have strong ethics and discretion while handling customer information
Must be organized and able to multi task and work effectively in a fast-paced environment
A positive “can-do” attitude
Continual display of initiative to take on additional responsibilities towards professional growth
Must be able to interact with all levels of the company
Qualifications Typing Skills and Computer Literacy assessment and have results on resume.
#J-18808-Ljbffr