Position Summary
Duties include but not limited to: Provide customer service, order processing, sales support, and inventory control for numerous customers; purchase from numerous domestic and International vendors; price negotiation with domestic vendors; expediting.
Essential Functions
Process orders and manage inventory for assigned customers – daily duties include but not limited to: data entry of sales orders, procure parts based on customer requirements, PO receipts, Generate shipment paperwork (pick list, packing slip)
Source inventory components / as needed
Negotiate pricing with vendors based on contact pricing / as needed
Correspond with domestic and International vendors re: PO’s – expediting, pricing and delivery / daily
Coordinate shipping arrangements w/customers, vendors and freight forwarders to meet delivery requirements / daily or as needed
Communicate with customers on order status or related concerns / daily or as needed
Utilize EDI functions / as needed
Prepare domestic or International shipping documents / as needed
Process invoices for customer shipments / daily or as needed
Process file maintenance on customers and parts / as needed
Prepare quotations / as needed
Investigate and resolve inventory discrepancies for assigned customers / monthly or as needed
Assist Accounting Department in resolving various problems with customers’ accounts / as needed
Assist in answering Company phone calls / daily
Ship parts via FEDEX, UPS or other method / as needed
Interact with customers, vendors, co-workers, management, and others / daily
Supplemental Functions
Process returns / as needed
Visit customers and local vendors with Sales Manager / as needed
Assist in training for new employees / as needed
Assist in physical inventory / 2 times per year
Assist in pulling files for mid-year and year-end audits / 2 times per year
Write/revise ISO procedures and work instructions / as needed
Assist in processing of damage claims from customers and resolve with vendors / as needed
Other duties or special projects as assigned by Management / as needed
General Qualifications
High School Diploma or GED
Ability to communicate (orally and in writing) in a professional and concise manner when dealing with employees, customers, vendors and Company contacts
Minimum five years experience in any of the following: Purchasing, Customer Service, Inside Sales, Inventory Control
Competent computer skills required to perform the essential functions of the position, including proficiency in Word, Excel, Outlook, Internet, and ability to become proficient in company information system
Ability to type a minimum of 45 WPM
Physical ability to lift packages of up to 30 lbs.
Competencies
Organized
Attention to detail / accuracy
Ability to multi-task
Self motivated
Ability to manage time with little or no supervision
Ability to prioritize and meet work deadlines
Good customer service and follow-up skills
Possess a teamwork spirit
Ability to independently research, analyze, and resolve problems
Maintain a professional and positive attitude and demeanor (whether working alone or with a team/group)
Ability to get along well with others
Maintain an Excellent work ethic (includes attendance, dependability)
Physical Qualifications While performing the duties of this job, the employee is required to do detailed work using arms, hands and fingers to manipulate the required office equipment (desktop or laptop computer, and other office machines or equipment). The employee intermittently is required to sit, stand, walk, stoop, bend and reach throughout the day. Good eye-hand coordination and manual dexterity is needed. Specific vision abilities include close and far vision, peripheral vision, depth perception, and ability to adjust focus. Specific hearing abilities include the ability to hear participants in daily telephone and/or conference calls, as well as daily interaction with co-workers. Specific speaking abilities include the ability to respond in daily telephone and/or conference calls, as well as daily interaction with co-workers. Ability to spend 80% of time sitting, speaking, listening. Ability to spend 30% of time standing, walking, bending, crouching, kneeling, feeling, fingering, grasping. Ability to spend 10% of time reaching with hands and arms, climbing, lifting, pushing. Ability to spend 85% of time looking at computer or CRT. Ability to lift 30 lbs.
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Essential Functions
Process orders and manage inventory for assigned customers – daily duties include but not limited to: data entry of sales orders, procure parts based on customer requirements, PO receipts, Generate shipment paperwork (pick list, packing slip)
Source inventory components / as needed
Negotiate pricing with vendors based on contact pricing / as needed
Correspond with domestic and International vendors re: PO’s – expediting, pricing and delivery / daily
Coordinate shipping arrangements w/customers, vendors and freight forwarders to meet delivery requirements / daily or as needed
Communicate with customers on order status or related concerns / daily or as needed
Utilize EDI functions / as needed
Prepare domestic or International shipping documents / as needed
Process invoices for customer shipments / daily or as needed
Process file maintenance on customers and parts / as needed
Prepare quotations / as needed
Investigate and resolve inventory discrepancies for assigned customers / monthly or as needed
Assist Accounting Department in resolving various problems with customers’ accounts / as needed
Assist in answering Company phone calls / daily
Ship parts via FEDEX, UPS or other method / as needed
Interact with customers, vendors, co-workers, management, and others / daily
Supplemental Functions
Process returns / as needed
Visit customers and local vendors with Sales Manager / as needed
Assist in training for new employees / as needed
Assist in physical inventory / 2 times per year
Assist in pulling files for mid-year and year-end audits / 2 times per year
Write/revise ISO procedures and work instructions / as needed
Assist in processing of damage claims from customers and resolve with vendors / as needed
Other duties or special projects as assigned by Management / as needed
General Qualifications
High School Diploma or GED
Ability to communicate (orally and in writing) in a professional and concise manner when dealing with employees, customers, vendors and Company contacts
Minimum five years experience in any of the following: Purchasing, Customer Service, Inside Sales, Inventory Control
Competent computer skills required to perform the essential functions of the position, including proficiency in Word, Excel, Outlook, Internet, and ability to become proficient in company information system
Ability to type a minimum of 45 WPM
Physical ability to lift packages of up to 30 lbs.
Competencies
Organized
Attention to detail / accuracy
Ability to multi-task
Self motivated
Ability to manage time with little or no supervision
Ability to prioritize and meet work deadlines
Good customer service and follow-up skills
Possess a teamwork spirit
Ability to independently research, analyze, and resolve problems
Maintain a professional and positive attitude and demeanor (whether working alone or with a team/group)
Ability to get along well with others
Maintain an Excellent work ethic (includes attendance, dependability)
Physical Qualifications While performing the duties of this job, the employee is required to do detailed work using arms, hands and fingers to manipulate the required office equipment (desktop or laptop computer, and other office machines or equipment). The employee intermittently is required to sit, stand, walk, stoop, bend and reach throughout the day. Good eye-hand coordination and manual dexterity is needed. Specific vision abilities include close and far vision, peripheral vision, depth perception, and ability to adjust focus. Specific hearing abilities include the ability to hear participants in daily telephone and/or conference calls, as well as daily interaction with co-workers. Specific speaking abilities include the ability to respond in daily telephone and/or conference calls, as well as daily interaction with co-workers. Ability to spend 80% of time sitting, speaking, listening. Ability to spend 30% of time standing, walking, bending, crouching, kneeling, feeling, fingering, grasping. Ability to spend 10% of time reaching with hands and arms, climbing, lifting, pushing. Ability to spend 85% of time looking at computer or CRT. Ability to lift 30 lbs.
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