SupportFinity™
Role Overview
The Brand Ambassador is the voice of Van Cleave & Arpels for our clients, building and maintaining strong relationships.
While advising via phone and web‑based channels, the candidate upholds excellent client support, develops sales, and delivers expert knowledge on the Maison’s products.
The role requires strong commercial sense to identify sales opportunities, maintain portfolio engagement, and provide the highest quality of service and client satisfaction. Job Responsibilities
Primary Duties Achieve sales, KPIs, and SLAs while delivering an exceptional service experience to all internal and external customers in a state‑of‑the‑art Multichannel Contact Center.
The ideal candidate has luxury retail sales experience, outstanding customer service skills, and passion for Van Cleave & Arpels. Daily Contact Center Operations Drive sales through professional client interactions and handle inbound calls with timely, engaging service. Conduct outbound calls to continue client relationships. Provide written responses via email, chat, and social media, meeting service expectations. Process merchandise orders, involving detailed data entry. Stay abreast of launches, campaigns, and internal processes to answer diverse customer inquiries. Partner with the VCA Boutique network to support referral and client requests. Assist with special projects (testing, initiatives supporting CRC operations, boutique network, outbound clienteling). Client Relationship Management Continuously seek product knowledge to serve as a Maison expert. Develop a clienteling plan for existing and new clients. Accurately capture client data for effective relationship building. Deliver first‑call resolution and own every scenario to build lasting relationships. Sales Achievement Employ strong selling and negotiating skills, overcome objections, and ask probing questions to close sales. Act as a referent and recommend products for an exceptional client experience. Qualifications
Education Bachelor’s degree preferred (Fashion, Retail, or related field) but not required. Required Experience 3+ years in contact center/customer service or retail, or an equivalent combination of education and experience. Technical Skills/Abilities Experience in e‑commerce, luxury retail sector (Fashion, Jewelry, etc.). High maturity, poise, and business judgement for dealing with luxury clients. Rapid assimilation of brand history, product offerings, and communications. Confidence and technical agility to use multiple applications and systems; mult‑task daily. Proficiency with Microsoft Office. Experience with Salesforce/CRM or comparable email/chat tools is a plus. Additional Preferred Abilities SAP knowledge. Social media experience. Comfort with virtual and video‑based client interactions and sales. Language and cultural intelligence (a plus). Knowledge of high‑end jewelry, timepieces, and gemstones. Personal Skills Flexible availability: Monday‑Friday 9am‑9pm EST, Saturdays & Sundays 9am‑6pm EST. Hours and holidays subject to change. Willingness to travel as required. Excellent verbal and written communication skills. Computer literate with keyboarding of at least 50 wpm. Client‑focused; passion to assist clients, partners, and teammates. Empathy, discretion with sensitive situations. Strong etiquette, organized, efficient operationally. Self‑sufficient, proactive, positive, and a team player. Applicants must have valid U.S. work authorization; current visa sponsorship is not available.
Richemont offers a generous compensation and benefits package for eligible employees.
Only candidates selected for further consideration will be contacted. The Recruitment Process
Please complete an application on the Richemont Career Site.
Selected candidates will be contacted by HR for an interview.
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The Brand Ambassador is the voice of Van Cleave & Arpels for our clients, building and maintaining strong relationships.
While advising via phone and web‑based channels, the candidate upholds excellent client support, develops sales, and delivers expert knowledge on the Maison’s products.
The role requires strong commercial sense to identify sales opportunities, maintain portfolio engagement, and provide the highest quality of service and client satisfaction. Job Responsibilities
Primary Duties Achieve sales, KPIs, and SLAs while delivering an exceptional service experience to all internal and external customers in a state‑of‑the‑art Multichannel Contact Center.
The ideal candidate has luxury retail sales experience, outstanding customer service skills, and passion for Van Cleave & Arpels. Daily Contact Center Operations Drive sales through professional client interactions and handle inbound calls with timely, engaging service. Conduct outbound calls to continue client relationships. Provide written responses via email, chat, and social media, meeting service expectations. Process merchandise orders, involving detailed data entry. Stay abreast of launches, campaigns, and internal processes to answer diverse customer inquiries. Partner with the VCA Boutique network to support referral and client requests. Assist with special projects (testing, initiatives supporting CRC operations, boutique network, outbound clienteling). Client Relationship Management Continuously seek product knowledge to serve as a Maison expert. Develop a clienteling plan for existing and new clients. Accurately capture client data for effective relationship building. Deliver first‑call resolution and own every scenario to build lasting relationships. Sales Achievement Employ strong selling and negotiating skills, overcome objections, and ask probing questions to close sales. Act as a referent and recommend products for an exceptional client experience. Qualifications
Education Bachelor’s degree preferred (Fashion, Retail, or related field) but not required. Required Experience 3+ years in contact center/customer service or retail, or an equivalent combination of education and experience. Technical Skills/Abilities Experience in e‑commerce, luxury retail sector (Fashion, Jewelry, etc.). High maturity, poise, and business judgement for dealing with luxury clients. Rapid assimilation of brand history, product offerings, and communications. Confidence and technical agility to use multiple applications and systems; mult‑task daily. Proficiency with Microsoft Office. Experience with Salesforce/CRM or comparable email/chat tools is a plus. Additional Preferred Abilities SAP knowledge. Social media experience. Comfort with virtual and video‑based client interactions and sales. Language and cultural intelligence (a plus). Knowledge of high‑end jewelry, timepieces, and gemstones. Personal Skills Flexible availability: Monday‑Friday 9am‑9pm EST, Saturdays & Sundays 9am‑6pm EST. Hours and holidays subject to change. Willingness to travel as required. Excellent verbal and written communication skills. Computer literate with keyboarding of at least 50 wpm. Client‑focused; passion to assist clients, partners, and teammates. Empathy, discretion with sensitive situations. Strong etiquette, organized, efficient operationally. Self‑sufficient, proactive, positive, and a team player. Applicants must have valid U.S. work authorization; current visa sponsorship is not available.
Richemont offers a generous compensation and benefits package for eligible employees.
Only candidates selected for further consideration will be contacted. The Recruitment Process
Please complete an application on the Richemont Career Site.
Selected candidates will be contacted by HR for an interview.
#J-18808-Ljbffr