Public Storage
Community Manager - Social Media
Public Storage, Bowling Green, Kentucky, United States, 42103
Company Description
Since opening our first self‑storage facility in 1972,
Public Storage
has grown to become the
largest owner and operator of self‑storage facilities
in the world. With
thousands of locations
across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords.
We've been recognized as
A Great Place to Work
by the Great Place to Work Institute. And, our employees have also voted us as having
Best Career Growth , ranked us in the
Top 5% for Work Culture , and in the
Top 10% for Diversity and Inclusion .
We're a member of the
S&P 500
and
FT Global 500 . Our common and preferred stocks trade on the New York Stock Exchange.
Public Storage is the nation’s leading self‑storage provider, recognized for its iconic orange doors and commitment to delivering simple, reliable solutions to millions of customers across the country. We are expanding our creative team to enhance our consistent and engaging visual brand presence.
Job Description Position Overview We are looking for a customer‑focused Community Manager to serve as the voice of Public Storage across our social media channels. This role will be focused on fostering positive relationships with our online community, supporting customers through social platforms, and amplifying brand advocacy.
Key Responsibilities Community Management & Engagement
Monitor and engage with customer feedback, comments, direct messages, and mentions across Instagram, TikTok, Facebook, YouTube, X (Twitter), and Threads to facilitate discussions and maintain a positive community environment
Proactively resolve conflicts and address customer concerns
Identify and participate in viral moments and trending conversations relevant to the Public Storage brand
Customer Service & Support
Serve as the first point of contact for customer service requests that come through social media channels
Escalate issues appropriately, working cross‑functionally with Customer Service and Field Operations teams to ensure timely resolutions
Track recurring customer inquiries and provide feedback to internal teams for continuous improvement
Brand Advocacy & Brand Recognition
Identify and engage with brand advocates, loyal customers, and potential new customers through proactive outreach
Show up authentically in comment sections of brand advocates and user‑generated content to strengthen relationships
Identify opportunities to recognize and reward brand advocates through customer appreciation initiatives and prizing
Property & Digital Asset Management
Execute new property listings workflows, audits, and updates across the Public Storage website, Google, Apple, Facebook, and directories
Maintain and update property photos for entire property portfolio across digital ecosystem
Monitor support inbox workflows ensure clean handoffs between cross‑functional teams
Qualifications Required
2+ years of experience in community management or customer service
Deep familiarity with major social media platforms
Exceptional written communication skills
Strong customer service orientation with proven conflict resolution skills
Experience using social listening and monitoring tools like Sprout Social
Additional Information Workplace
One of our values pillars is to work as OneTeam and we believe that there is no replacement for in‑person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month.
Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply.
Sponsorship for Work Authorization is not available for this posting. Candidates must be authorized to work in the U.S. without requiring sponsorship now or in the future.
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Public Storage
has grown to become the
largest owner and operator of self‑storage facilities
in the world. With
thousands of locations
across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords.
We've been recognized as
A Great Place to Work
by the Great Place to Work Institute. And, our employees have also voted us as having
Best Career Growth , ranked us in the
Top 5% for Work Culture , and in the
Top 10% for Diversity and Inclusion .
We're a member of the
S&P 500
and
FT Global 500 . Our common and preferred stocks trade on the New York Stock Exchange.
Public Storage is the nation’s leading self‑storage provider, recognized for its iconic orange doors and commitment to delivering simple, reliable solutions to millions of customers across the country. We are expanding our creative team to enhance our consistent and engaging visual brand presence.
Job Description Position Overview We are looking for a customer‑focused Community Manager to serve as the voice of Public Storage across our social media channels. This role will be focused on fostering positive relationships with our online community, supporting customers through social platforms, and amplifying brand advocacy.
Key Responsibilities Community Management & Engagement
Monitor and engage with customer feedback, comments, direct messages, and mentions across Instagram, TikTok, Facebook, YouTube, X (Twitter), and Threads to facilitate discussions and maintain a positive community environment
Proactively resolve conflicts and address customer concerns
Identify and participate in viral moments and trending conversations relevant to the Public Storage brand
Customer Service & Support
Serve as the first point of contact for customer service requests that come through social media channels
Escalate issues appropriately, working cross‑functionally with Customer Service and Field Operations teams to ensure timely resolutions
Track recurring customer inquiries and provide feedback to internal teams for continuous improvement
Brand Advocacy & Brand Recognition
Identify and engage with brand advocates, loyal customers, and potential new customers through proactive outreach
Show up authentically in comment sections of brand advocates and user‑generated content to strengthen relationships
Identify opportunities to recognize and reward brand advocates through customer appreciation initiatives and prizing
Property & Digital Asset Management
Execute new property listings workflows, audits, and updates across the Public Storage website, Google, Apple, Facebook, and directories
Maintain and update property photos for entire property portfolio across digital ecosystem
Monitor support inbox workflows ensure clean handoffs between cross‑functional teams
Qualifications Required
2+ years of experience in community management or customer service
Deep familiarity with major social media platforms
Exceptional written communication skills
Strong customer service orientation with proven conflict resolution skills
Experience using social listening and monitoring tools like Sprout Social
Additional Information Workplace
One of our values pillars is to work as OneTeam and we believe that there is no replacement for in‑person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month.
Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply.
Sponsorship for Work Authorization is not available for this posting. Candidates must be authorized to work in the U.S. without requiring sponsorship now or in the future.
#J-18808-Ljbffr