Witt/Kieffer
Retail Yard Customer Service Representative
Witt/Kieffer, Northbridge, Massachusetts, us, 01534
Retail Yard Customer Service Representative
About the Organization Family-owned and operated since 1939, Koopman Lumber & Hardware boasts 13 locations across Massachusetts. These include three full-line stores in Whitinsville, Uxbridge, and North Grafton, offering lumber, hardware, paint, and lawn and garden supplies. Additional locations include a lumber, hardware, paint, and design center in Sharon, a full-service paint store in Milford, and lumber yards with kitchen design centers in Hudson, Andover, Fairhaven, Dennis, Pembroke, and Indian Orchard. We also have distribution centers in Uxbridge and Sutton. Koopman Lumber specializes in building materials and supplies, including lumber, hardware, moldings and millwork, tools, power equipment, windows and doors, engineered lumber, and kitchen products. Our extensive network of outside sales professionals serves most of New England, offering expertise in lumber, millwork, kitchens, and paint.
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Open Date 12/16/2025
Category Retail Yard
Position Retail Yard Customer Service Representative
Type: Full-Time Reports To: Yard Manager / Store Manager Schedule: Saturdays required (with one day off during the week) + Sundays off Who We’re Looking For We’re seeking a Retail Yard Customer Service Representative to be the welcoming face of our yard—helping customers, keeping operations running smoothly, and making sure every order is handled safely and efficiently. This role blends customer service, order fulfillment, and yard operations, all while supporting a positive customer experience.
What You’ll Do
Greet and assist customers with orders, returns, and product questions.
Pull, load, and inspect materials accurately and efficiently.
Safely operate forklifts and other equipment for loading/unloading.
Drive and deliver in non-CDL vehicles (pickup trucks, retail trucks) as needed.
Support drivers with loading/unloading deliveries and processing returns.
Maintain product knowledge, including pricing and new inventory.
Keep the yard safe, clean, and well-organized.
Complete reports (order checks, receipts, inspections).
Promote teamwork and assist in other areas when needed.
Participate in company-sponsored training programs.
Why You’ll Love Working Here
Competitive pay and full benefits (health, dental, vision, 401(k) with match, disability, employee discounts).
Sundays always off, plus a weekday off when you work Saturdays.
Family-owned, community-focused company with a supportive culture.
Training and professional growth opportunities.
A role where your work directly impacts customers and teammates.
How to Apply Apply today at koopmanlumber.com/contact/careers/
Need assistance? Contact: Ben Doyle Pita Recruiting Manager BDoylePita@KoopmanLumber.com
Koopman Lumber is an Equal Opportunity Employer. We welcome applicants of all backgrounds.
Position Requirements Must-Haves:
Valid driver’s license; ability to pass a fit-for-duty physical.
Strong customer service and communication skills.
Ability to follow instructions, read orders, and do basic math.
Knowledge of safe lifting and material handling practices.
Commitment to safety, teamwork, and company values.
Physical Requirements:
Stand up to 8 hours per shift.
Frequently lift/carry/push/pull up to 75lbs; occasional lifts up to 100 lbs.
Ability to bend, twist, squat, reach overhead, kneel, and maintain balance.
Good manual dexterity and vision.
Education High school or equivalent
Shift Days
Exempt/Non-Exempt Non-Exempt
Full-Time/Part-Time Full-Time
Location Whitinsville
State MA
Zip 01588
Keywords Lumber, Building Materials, Customer Service
Salary $17-$20 per hour
This position is currently accepting applications.
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EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Open Date 12/16/2025
Category Retail Yard
Position Retail Yard Customer Service Representative
Type: Full-Time Reports To: Yard Manager / Store Manager Schedule: Saturdays required (with one day off during the week) + Sundays off Who We’re Looking For We’re seeking a Retail Yard Customer Service Representative to be the welcoming face of our yard—helping customers, keeping operations running smoothly, and making sure every order is handled safely and efficiently. This role blends customer service, order fulfillment, and yard operations, all while supporting a positive customer experience.
What You’ll Do
Greet and assist customers with orders, returns, and product questions.
Pull, load, and inspect materials accurately and efficiently.
Safely operate forklifts and other equipment for loading/unloading.
Drive and deliver in non-CDL vehicles (pickup trucks, retail trucks) as needed.
Support drivers with loading/unloading deliveries and processing returns.
Maintain product knowledge, including pricing and new inventory.
Keep the yard safe, clean, and well-organized.
Complete reports (order checks, receipts, inspections).
Promote teamwork and assist in other areas when needed.
Participate in company-sponsored training programs.
Why You’ll Love Working Here
Competitive pay and full benefits (health, dental, vision, 401(k) with match, disability, employee discounts).
Sundays always off, plus a weekday off when you work Saturdays.
Family-owned, community-focused company with a supportive culture.
Training and professional growth opportunities.
A role where your work directly impacts customers and teammates.
How to Apply Apply today at koopmanlumber.com/contact/careers/
Need assistance? Contact: Ben Doyle Pita Recruiting Manager BDoylePita@KoopmanLumber.com
Koopman Lumber is an Equal Opportunity Employer. We welcome applicants of all backgrounds.
Position Requirements Must-Haves:
Valid driver’s license; ability to pass a fit-for-duty physical.
Strong customer service and communication skills.
Ability to follow instructions, read orders, and do basic math.
Knowledge of safe lifting and material handling practices.
Commitment to safety, teamwork, and company values.
Physical Requirements:
Stand up to 8 hours per shift.
Frequently lift/carry/push/pull up to 75lbs; occasional lifts up to 100 lbs.
Ability to bend, twist, squat, reach overhead, kneel, and maintain balance.
Good manual dexterity and vision.
Education High school or equivalent
Shift Days
Exempt/Non-Exempt Non-Exempt
Full-Time/Part-Time Full-Time
Location Whitinsville
State MA
Zip 01588
Keywords Lumber, Building Materials, Customer Service
Salary $17-$20 per hour
This position is currently accepting applications.
#J-18808-Ljbffr