Interplace, Inc.
Qualifications:
• Highly self-motivated
• Customer service and team-work oriented
• Capable of multitasking and prioritizing
• Teachable and Detail oriented
Required Experience & Skills: • English + Japanese [e.g., speaking, reading, and writing] bilingual is a plus, but not required • Experienced in manufacturing or distribution industries • Minimum 2 years’ experience in a customer service or support role • Experienced in project management, forecasting, and inventory control • Experienced in computer skills (e.g., ERP or MRP, Microsoft Office) • Capable of effectively handling all aspects of order and delivery schedules of overseas production programs • Strong negotiation and interpersonal skills (e.g., lead-time and schedule arrangement) • Ability to work efficiently and meet tight deadlines • Provide excellent customer service • Team player Inside Sales Job Summary: • Manage and maintain customer accounts • Receive and handle inquiries from the factory, contract manufacturers, and OEMs • Project and manage the customer’s demand through forecasting and inventory management • Order entry [ERP], scheduling assemblies, and arranging shipments • Contact buyers to follow up orders and inquiries • Update customer orders via WebEDI or Open Order Reports • Conduct and follow up on returned materials [i.e., RMAs] • Maintain and distribute marketing tools [e.g., catalogs, manuals, and software] • Organize and manage quotations • Take on projects and tasks as assigned by Management. • General clerical duties
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Required Experience & Skills: • English + Japanese [e.g., speaking, reading, and writing] bilingual is a plus, but not required • Experienced in manufacturing or distribution industries • Minimum 2 years’ experience in a customer service or support role • Experienced in project management, forecasting, and inventory control • Experienced in computer skills (e.g., ERP or MRP, Microsoft Office) • Capable of effectively handling all aspects of order and delivery schedules of overseas production programs • Strong negotiation and interpersonal skills (e.g., lead-time and schedule arrangement) • Ability to work efficiently and meet tight deadlines • Provide excellent customer service • Team player Inside Sales Job Summary: • Manage and maintain customer accounts • Receive and handle inquiries from the factory, contract manufacturers, and OEMs • Project and manage the customer’s demand through forecasting and inventory management • Order entry [ERP], scheduling assemblies, and arranging shipments • Contact buyers to follow up orders and inquiries • Update customer orders via WebEDI or Open Order Reports • Conduct and follow up on returned materials [i.e., RMAs] • Maintain and distribute marketing tools [e.g., catalogs, manuals, and software] • Organize and manage quotations • Take on projects and tasks as assigned by Management. • General clerical duties
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