Workup Specialist - Bilingual Spanish
Be The Match in, Minneapolis, Minnesota, United States, 55400
POSITION SUMMARY
This position coordinates all aspects of managing a donor in the workup process. This includes assessing the emotional well‑being of the donor, conducting the information session and health screening, coordinating physical examination, stem cell collection, post‑donation follow‑up, and completing required documentation.
ACCOUNTABILITIES Workup Coordination
Assesses donor needs, concerns, and the impact donation may have on the donor and family. Develops a unique support and coordination relationship with the donor, respecting cultural and age‑related needs.
Schedules and conducts Health History Screening Questionnaires and donor information sessions.
Manages scheduling and follows through with the donor’s physical exam and medical clearance process, including obtaining and reviewing exam results, supporting determination of donor suitability and eligibility, and facilitating donor clearance with Donor Medical Services and the stem cell collection center.
Completes all tasks required for donation, including managing blood sample and autologous blood collections, verifying prescriptions of blood stem cells and marrow requested by transplant centers, and facilitating timely collection of samples used to determine infectious disease marker results.
Communicates case progress with the Case Manager and donor; completes required documentation within designated timelines and manages required case forms and paperwork.
Establishes and works with third‑party physical examination sites, including external agencies trained to administer filgrastim for NMDP donors.
Coordinates the ordering and administration of filgrastim and similar injections. Conducts daily check‑ins with donors while on filgrastim and similar agents. Partners with appropriate parties if the donor experiences a reaction.
Contacts donor at designated NMDP time points to assess recovery, arrange blood samples as needed, and determine if/when physician intervention is required.
Removes donation barriers, resolves issues, contingency plans, and manages adverse events, as needed.
Maintains accurate, concurrent documentation and records, following NMDP and department policies and requirements.
Facilitates donor and recipient communication, information exchange, and survivorship information while monitoring confidentiality.
Protocol Adherence
Responsible for workup and collection activities under an Investigational New Drug (IND) or research protocol, as directed by the NMDP.
Provides training to third‑party providers performing protocol activities on the donor, when required.
Continuous Process Improvement
Implements and adopts strategies and systems to achieve Continuous Process Improvement (CPI) and organizational and department goals and targets.
Continuing Education
Attends NMDP‑sponsored meetings and trainings, as requested. Some travel may be required.
Maintains operational and industry knowledge, keeping current with updated policies and procedures.
Other Duties as Required for Donor Management Operations
Performs all duties in compliance with standard operating procedures, NMDP standards, regulations outlined in the Code of Federal Regulations (CFR), Federal Drug Administration (FDA) guidance and other applicable Federal, state, and local laws. Adheres to OSHA guidelines as applicable.
Works with designated team members and staff to deliver the optimal donor experience and meet or exceed transplant center and patient expectations and needs for on‑time delivery.
Participates in shared team responsibilities and staff back‑up, ensuring optimal coverage of cases.
Participates on NMDP project teams as needed.
Other duties as assigned.
REQUIRED QUALIFICATIONS Ability to:
Flex working hours based on donors’ needs, including evenings, weekends, and occasional holidays.
Demonstrate strong critical thinking and decision‑making skills.
Display intermediate computer skills, including experience with Microsoft Office software, strong attention to detail, and excellent organizational skills.
Accurately and efficiently complete sensitive data forms.
Exhibit well‑developed interpersonal skills when dealing with people of different cultures and styles.
Demonstrate advanced communication skills, including writing and oral abilities to discuss sensitive information with a wide range of people.
Show strong customer service skills and apply concepts of active listening and empathy when dealing with individuals experiencing major life decisions.
Learn medical terminology and explain complex medical concepts to the general public in easy‑to‑understand terms.
Have proven ability to thrive in rapidly changing circumstances and manage shifting priorities with ease.
Embrace change as an opportunity for learning and improvement.
Education and/or Experience
Bachelor’s degree within a health‑care related field. Upon evaluation, a combination of equivalent education and/or experience may substitute for the degree requirement.
Three years of experience interacting with patients, clients, or customers in a health‑care, nonprofit, or business setting.
Other Requirements
Availability for occasional overnight travel, up to two nights per year.
Be available via NMDP‑provided cell phone for any donor emergencies.
PREFERRED QUALIFICATIONS
Medical terminology, case‑note documentation, and medical histories.
Patient interaction or care experience in a health‑care setting.
Experience working in a regulated environment, demonstrating knowledge of Good Tissue Practices (GTP), Good Manufacturing Practices (GMP), and Good Documentation Practices (GDP). Preferred.
Salary:
NMDP is committed to fostering an environment of transparency and fairness in our compensation practices. The anticipated salary range for this role is $70,000 to $80,000, commensurate with market pay, experience, and qualifications.
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ACCOUNTABILITIES Workup Coordination
Assesses donor needs, concerns, and the impact donation may have on the donor and family. Develops a unique support and coordination relationship with the donor, respecting cultural and age‑related needs.
Schedules and conducts Health History Screening Questionnaires and donor information sessions.
Manages scheduling and follows through with the donor’s physical exam and medical clearance process, including obtaining and reviewing exam results, supporting determination of donor suitability and eligibility, and facilitating donor clearance with Donor Medical Services and the stem cell collection center.
Completes all tasks required for donation, including managing blood sample and autologous blood collections, verifying prescriptions of blood stem cells and marrow requested by transplant centers, and facilitating timely collection of samples used to determine infectious disease marker results.
Communicates case progress with the Case Manager and donor; completes required documentation within designated timelines and manages required case forms and paperwork.
Establishes and works with third‑party physical examination sites, including external agencies trained to administer filgrastim for NMDP donors.
Coordinates the ordering and administration of filgrastim and similar injections. Conducts daily check‑ins with donors while on filgrastim and similar agents. Partners with appropriate parties if the donor experiences a reaction.
Contacts donor at designated NMDP time points to assess recovery, arrange blood samples as needed, and determine if/when physician intervention is required.
Removes donation barriers, resolves issues, contingency plans, and manages adverse events, as needed.
Maintains accurate, concurrent documentation and records, following NMDP and department policies and requirements.
Facilitates donor and recipient communication, information exchange, and survivorship information while monitoring confidentiality.
Protocol Adherence
Responsible for workup and collection activities under an Investigational New Drug (IND) or research protocol, as directed by the NMDP.
Provides training to third‑party providers performing protocol activities on the donor, when required.
Continuous Process Improvement
Implements and adopts strategies and systems to achieve Continuous Process Improvement (CPI) and organizational and department goals and targets.
Continuing Education
Attends NMDP‑sponsored meetings and trainings, as requested. Some travel may be required.
Maintains operational and industry knowledge, keeping current with updated policies and procedures.
Other Duties as Required for Donor Management Operations
Performs all duties in compliance with standard operating procedures, NMDP standards, regulations outlined in the Code of Federal Regulations (CFR), Federal Drug Administration (FDA) guidance and other applicable Federal, state, and local laws. Adheres to OSHA guidelines as applicable.
Works with designated team members and staff to deliver the optimal donor experience and meet or exceed transplant center and patient expectations and needs for on‑time delivery.
Participates in shared team responsibilities and staff back‑up, ensuring optimal coverage of cases.
Participates on NMDP project teams as needed.
Other duties as assigned.
REQUIRED QUALIFICATIONS Ability to:
Flex working hours based on donors’ needs, including evenings, weekends, and occasional holidays.
Demonstrate strong critical thinking and decision‑making skills.
Display intermediate computer skills, including experience with Microsoft Office software, strong attention to detail, and excellent organizational skills.
Accurately and efficiently complete sensitive data forms.
Exhibit well‑developed interpersonal skills when dealing with people of different cultures and styles.
Demonstrate advanced communication skills, including writing and oral abilities to discuss sensitive information with a wide range of people.
Show strong customer service skills and apply concepts of active listening and empathy when dealing with individuals experiencing major life decisions.
Learn medical terminology and explain complex medical concepts to the general public in easy‑to‑understand terms.
Have proven ability to thrive in rapidly changing circumstances and manage shifting priorities with ease.
Embrace change as an opportunity for learning and improvement.
Education and/or Experience
Bachelor’s degree within a health‑care related field. Upon evaluation, a combination of equivalent education and/or experience may substitute for the degree requirement.
Three years of experience interacting with patients, clients, or customers in a health‑care, nonprofit, or business setting.
Other Requirements
Availability for occasional overnight travel, up to two nights per year.
Be available via NMDP‑provided cell phone for any donor emergencies.
PREFERRED QUALIFICATIONS
Medical terminology, case‑note documentation, and medical histories.
Patient interaction or care experience in a health‑care setting.
Experience working in a regulated environment, demonstrating knowledge of Good Tissue Practices (GTP), Good Manufacturing Practices (GMP), and Good Documentation Practices (GDP). Preferred.
Salary:
NMDP is committed to fostering an environment of transparency and fairness in our compensation practices. The anticipated salary range for this role is $70,000 to $80,000, commensurate with market pay, experience, and qualifications.
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