McLane Company, Inc
Representative, Customer Service I
McLane Company, Inc, Rocky Mount, North Carolina, us, 27815
ESSENTIAL JOB FUNCTIONS / PRINCIPAL ACCOUNTABILITIES
Maintain customer files to ensure up to date information.
Research and respond to customer inquiries.
Manage customer requests for assistance, information, and issue resolution.
Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.
Maintain regular communication with decision makers within customer organizations.
Train customers on various business issues and applications to maximize value.
Respond to various customer requests and needs.
Answer inquiries by phone, email, and internet response.
Perform other duties as needed or assigned by supervisor.
MINIMUM QUALIFICATIONS AND REQUIREMENTS
High School Diploma or GED.
Up to 2 years of experience in a customer service role.
Ability to type 45 wpm and perform 10-key by touch.
Strong verbal and written communication skills, and organization and planning skills.
Knowledge and experience with Microsoft office applications.
Ability to prioritize pending tasks in a logical manner.
Ability to learn quickly and retain information.
WORKING CONDITIONS
Office environment.
This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.
Location : United States, North Carolina – Rocky Mount (Rocky Mount 607, 1951 N. Church St., Rocky Mount, 27804)
Job : Customer Service |
Schedule : Full-time |
Shift : 1st – Day |
Employee Status : Regular |
Business Unit : FS607
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Maintain customer files to ensure up to date information.
Research and respond to customer inquiries.
Manage customer requests for assistance, information, and issue resolution.
Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.
Maintain regular communication with decision makers within customer organizations.
Train customers on various business issues and applications to maximize value.
Respond to various customer requests and needs.
Answer inquiries by phone, email, and internet response.
Perform other duties as needed or assigned by supervisor.
MINIMUM QUALIFICATIONS AND REQUIREMENTS
High School Diploma or GED.
Up to 2 years of experience in a customer service role.
Ability to type 45 wpm and perform 10-key by touch.
Strong verbal and written communication skills, and organization and planning skills.
Knowledge and experience with Microsoft office applications.
Ability to prioritize pending tasks in a logical manner.
Ability to learn quickly and retain information.
WORKING CONDITIONS
Office environment.
This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.
Location : United States, North Carolina – Rocky Mount (Rocky Mount 607, 1951 N. Church St., Rocky Mount, 27804)
Job : Customer Service |
Schedule : Full-time |
Shift : 1st – Day |
Employee Status : Regular |
Business Unit : FS607
#J-18808-Ljbffr