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Eblingsserviceplus

eCommerce Fulfillment Associate

Eblingsserviceplus, Phila, Pennsylvania, United States

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eCommerce Fulfillment Associate Definition of a Hero in this position

Core Values Champion: Lives with integrity, driven by service, and focused on people, reflecting the core values of our company; Integrity Centered, Service Driven, People Focused.

Reliable and Punctual: Always on time and ready to contribute, demonstrating commitment through consistent arrival at work.

Customer Advocate: Understands that accurate and timely order fulfillment directly impacts customer satisfaction and takes ownership of doing the job right the first time.

Respect and Teamwork: Treats all team members, leaders, and customers with respect, adheres to rules, and promotes collaboration.

Humility and Positive Communication: Teachable, values others’ ideas, avoids gossip, and always communicates respectfully.

Professionalism and Skill: Executes duties with competence, focus, and dedication to continuous growth and improvement.

Organization and Attention to Detail: Maintains an orderly workspace, follows consistent processes, and documents information clearly and thoroughly.

Productivity and Initiative: Works efficiently, avoids wasting time, proactively seeks additional tasks, addresses issues, and plans for improvement.

Responsibilities

Order Fulfillment: Receive pick tickets, locate and pull items, and ensure order accuracy.

Packing: Select appropriate boxes/materials, wrap fragile items, use fillers such as bubble wrap, packing paper, or peanuts, and seal securely, and weigh packages.

Labeling: Create and apply correct shipping labels and record tracking information. Experience with carrier software such as Ship Station is a plus.

Warehouse: Organize outgoing goods, maintain and organize shipping supplies. Assist with inventory receiving, as needed.

Qualifications

Physical Requirements: Able to lift, carry, push, or pull 50+ pounds and perform tasks like bending, climbing, squatting, and kneeling. Able to stand or walk for long periods.

Mathematical Skills: Able to perform basic math.

Computer Skills: Able to process orders using dealer specific software. Proficiency with Microsoft Teams, Outlook, and SkuVault/Linnworks is a plus, training will be provided if needed.

Tools: Skilled in operating hand tools, pallet jacks. Forklift experience, and certification, is a plus.

Attention to Detail: Accuracy in gathering information, documenting issues, verifying order details, and following processes consistently.

Time Management and Efficiency: Capable of managing multiple tasks simultaneously, prioritizing based on urgency, and ensuring timely completion.

Collaboration and Teamwork: Works effectively with leaders and team members across departments to ensure a seamless and efficient customer service experience.

Communication Skills: Communicates clearly with colleagues and customers, both in person and over the phone, while adapting style to the situation.

Benefits

Eight Paid Holidays per year.

Paid vacation policy.

Health, vision, and dental insurance with employee contribution.

Company contribution toward supplemental insurances

Retirement Savings Plan - Safe Harbor 401k with company match.

Paid phone plan.

Work hours would be Monday through Friday, 30-40 hours per week, no overtime. Part-time work could be a possibility.

Ebling's offers strong wages and full benefits, and we seek to promote a healthy company culture that is cheerful, safe, up-building, and honest. We are looking for applicants that are committed to these same values.

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