Moments Hospice
Director of Business Development (Moments Hospice)
Location: Miami, FL. Job Type: Full‑time. Seniority Level: Director.
Responsibilities
- Direct all Business Development and Marketing activities in the assigned region, including developing and implementing programs focused on revenue growth, patient census, and partnership opportunities.
- Develop and implement a strategic sales plan under the Regional Director of Business Development.
- Contribute to overall marketing plan and budget, and manage implementation.
- Develop and implement plans for vacancy coverage of sales territories.
- Work with internal stakeholders to develop business development activities that align with operational and clinical goals.
- Accompany the Region’s Operations Directors, Clinical Managers/Directors, and Business Development staff in customer calls, program/project implementations, and service recovery.
- Maximize all opportunities in the process of closing a referral to increase market share.
- Track and analyze market and performance trends of the Business Development Teams to identify and capitalize on opportunities and improve weaknesses.
- Maintain all sales and marketing guidelines, policies, and procedures.
- Foster internal relationships between Business Development, Clinical, and Operational teams to enhance teamwork and generate referral relationships.
- Identify and build effective centers of influence by networking with hospitals, skilled nursing facilities, assisted living facilities, independent senior buildings, physicians, community organizations, and other professionals to maximize revenue.
- Create and implement mechanisms for reporting sales strategy and progress to the leadership team.
- Oversee assigned Business Development teams, providing support, training, and technical assistance to achieve customer satisfaction, revenue growth, and long‑term account goals in line with company mission and values.
- Manage the training process for business development teams, including Hospice Care Consultants, Liaisons, Managers, and Directors.
- Direct and coach Business Development team members throughout the market to meet or exceed sales goals, including activity, conversion, admission, and growth objectives.
- Define, establish, and promote performance expectations for direct reports to demonstrate excellence through high quality and consistent performance.
- Create training programs and teach a repeatable, successful sales process to all Business Development Teams, using needs‑based selling techniques that include creative lead follow‑up, advancement of sales, and handling objections.
- Direct and oversee the regional and local teams to consistently use the CRM to document, develop, and maximize the use of the database.
- Lead accountability of Business Development Teams by providing tools and following through on expected results while maintaining all policies, procedures, and protocols.
- Continually analyze accounts and markets to determine changing sales potential, ensuring teams adapt to market changes.
- Create a positive culture of growth and development on the sales team to support retention.
- Provide overall support to operations as it pertains to Business Development, region goals, and overall company goals.
- Contribute to the development of annual sales plan forecasting and overall business plans of the assigned region with the RDBD and RDCO.
- Understand and clearly convey the services and programs that Moments Hospice offers and consultatively engage and recommend to prospects and customers.
- Identify areas where cross‑functional team members can partner to enhance the overall business development process through a solution‑based approach.
- Provide support and training on customer service in alignment with Moments values.
- Participate in each branch’s strategic planning to align sales and marketing with overall branch goals.
- Ensure the referral‑to‑admission process is followed and implemented by all teams.
- Maintain all Moments Hospice policies and protocols.
- All other duties as assigned.
Benefits
- 401(k)
- 401(k) matching
- Health insurance
- Life insurance
- Paid time off
- Vision insurance