Highgate
Director of Engineering at Highgate
Highgate Hotels is a leading real estate investment and hospitality management company with over \$15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
Location: Miami, FL
Overview
The Director of Engineering is responsible for all administrative, financial and operating aspects of the hotel as they directly relate to the engineering division. He/she is responsible for the safe and profitable operation of the hotel.
Responsibilities
- Supervise and train all Engineering staff in Customer Service, Empowerment, Standard Operating Procedures and Loss Prevention Standards.
- Create, approve and post all Engineering staff schedules according to Highgate Hotel standards.
- Create and adhere to the annual budget for the department.
- Develop financial forecasts and actively participate in monthly profit/loss review meetings.
- Develop and implement plans to maintain property, equipment, grounds and other assets in an acceptable state of repair.
- Ensure the hotel is in compliance with all local, state and federal laws.
- Create and implement a preventative maintenance program for all hotel equipment.
- Ensure that all emergency and life safety equipment and systems are inspected, tested and certified per Highgate Hotel standards.
- Ensure that room maintenance requests are handled in a prompt and courteous manner.
- Follow up on all alarms immediately to determine the exact location and cause, determine emergency status and report findings to Front Desk, taking immediate action as necessary.
- Assist as necessary with special projects and renovations.
- Actively participate in energy conservation programs.
- Review all guest and meeting planner comment cards to ensure problems are identified and corrected in a timely manner.
- Ensure compliance with the Americans Disabilities Act (ADA).
- Administer all vendor contracts controlled by the engineering department.
- Support and participate in all Highgate Hotel programs.
- Lead and participate in Highgate Hotel Safety Committee.
Qualifications
- At least 5 years of progressive facilities management experience in a hotel or a related field; or a 4-year college degree and at least 1 year of related management experience; or a 2-year college degree and 3 or more years of related management experience.
- High school diploma or equivalent required.
- Stationary Engineer’s license if required by local code.
- HVAC, electrical, plumbing, boiler operations and general maintenance skills required.
- Long hours sometimes required.
- Heavy work – exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
- Travel related to company business sometimes required.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Participate in M.O.D. coverage as required.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing nametags.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Maintain confidentiality of information.
Seniority Level
- Director
Employment Type
- Full-time
Job Function
- Engineering and Information Technology
Industries
- Hospitality