Virtusa
Job Description - Director - Delivery (CREQ )
Job Description
Director - Delivery - ( CREQ )
Overview
A dedicated point of contact based at a client’s location, responsible for managing the overall relationship, communication, and delivery of IT services, ensuring alignment with client needs and expectations while fostering a strong working partnership on-site.
This is a crucial role in overseeing the successful execution and completion of projects and service delivery. Their responsibilities often span strategic planning, team leadership, client management, and ensuring operational excellence.
Key Responsibilities
- Client Relationship Management: Building and maintaining strong relationships with key client stakeholders at all levels, including decision‑makers and technical teams; proactively communicating project updates, challenges, and successes to clients; managing client expectations and addressing concerns promptly.
- Project Delivery Oversight: Monitoring project progress against timelines and budgets, identifying potential risks and mitigation strategies; ensuring quality standards are met throughout project execution; coordinating with remote IT teams to deliver project deliverables on time; identifying, assessing, and mitigating risks associated with project delivery; developing contingency plans; managing project financials, ensuring profitability, and controlling costs.
- Leadership and Team Management: Managing and motivating the onsite IT team, providing mentorship and performance feedback; facilitating collaboration between onsite and remote teams; managing and directing teams of Project Managers and other delivery‑focused roles, potentially remote or offshore; overseeing resource allocation and staffing to ensure projects are adequately supported.
Key Skills Required
- Excellent communication and interpersonal skills
- Strong technical knowledge across various IT domains
- Project management expertise
- Client‑centric approach and ability to build trust
- Leadership and team management skills
- Problem‑solving and analytical abilities