About Amplitude
Amplitude is the leading digital analytics platform, helping over 4,300 customers—including Atlassian, Burger King, NBCUniversal, Square, and Under Armour—to build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories by G2, Amplitude is the best‑in‑class solution for product, data, and marketing teams. Learn more at amplitude.com.
Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.
Opportunity
We are seeking an exceptional AVP of Customer Success to lead and scale our North America Enterprise Customer Success Management organization. This critical leadership role is responsible for driving customer adoption, retention, and expansion across our most strategic accounts by ensuring our customers realize business value from the Amplitude platform.
This AVP of Customer Success will have direct ownership over the post‑sale customer lifecycle for the region, including onboarding, adoption, value realization and growth. The ideal candidate has a proven track record of leading high‑performing teams, a deep understanding of the SaaS and digital analytics landscape, and a strong technical background, ideally having served in a Technical Account Management (TAM), Sales Engineering (SE) or Professional Services function earlier in their career.
What You’ll Do: Key Responsibilities
Strategic Leadership & Regional Ownership
- Define and execute the vision and strategy for the North America Customer Success Management organization, driving operational excellence across all post‑sale motions.
- Own key performance indicators (KPIs) for the region, including gross retention and net revenue retention (NRR).
- Collaborate with Sales, Professional Services, Product and Marketing to ensure a seamless, end‑to‑end customer journey and champion the voice of the customer internally.
Customer Lifecycle & Value Realization
- Ensure Amplitude successfully delivers quantifiable value for our customers through onboarding, renewal and growth.
- Act as an Executive Sponsor for Amplitude’s most strategic and complex enterprise accounts in North America, leveraging your deep technical expertise to drive successful outcomes and unblock accounts.
- Handle high‑level customer escalations, providing a deep technical and business perspective to drive swift and satisfactory resolutions.
Team Management & Scaling
- Lead, mentor, and scale a team of Customer Success Managers fostering a high‑performance, customer‑centric, and technically proficient culture.
- Develop and implement best‑in‑class playbooks for value realization, adoption, and risk mitigation across the entire customer portfolio.
What You’ll Bring: Required Experience & Qualifications
Leadership & CS Experience
- 8+ years of experience in Customer Success, Account Management, or post‑sales leadership within a B2B Enterprise SaaS environment.
- 5+ years of experience in managing large, regional, or global teams.
- Proven success in developing and executing strategies that significantly improved Gross Revenue Retention (GRR) and Net Revenue Retention (NRR).
Technical & Domain Expertise
- Strong Technical Acumen: Demonstrated ability to understand, explain, and evangelize a complex, highly technical B2B SaaS product (preferably in product analytics, data, or mar‑tech).
- Prior Technical Field Experience (Highly Preferred): Previous experience as a Technical Account Manager (TAM), Sales Engineer (SE), Solutions Consultant, or similar client‑facing technical role.
Skills & Competencies
- Exceptional executive presence and communication skills, with the ability to articulate complex technical and business value to C‑suite stakeholders.
- A strategic, analytical mindset with the ability to translate high‑level vision into tactical, measurable plans for the team.
- Demonstrated ability to thrive in a fast‑paced, high‑growth, and constantly evolving technology environment.
Who We Are
The Company : Amplitude is filled with humble, life‑long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work.
The Product : Amplitude is a digital analytics platform—we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action, empowering teams to build better product experiences that drive business growth.
Well‑being & Benefits
- Excellent Medical, Dental and Vision insurance coverages, with 100% employer‑paid premiums for employee Medical, Dental, and Vision on select plans.
- Flexible time off, paid holidays, and more.
- Generous stipends to spend on what matters most to you—wellness (monthly), learning and development (annual), commuter transit/parking (monthly), home office equipment (annual).
- Excellent parental benefits: 12‑20 weeks of paid parental leave, Carrot fertility benefits/adoption/Surrogacy support, backup child care support.
- Mental health and wellness benefits, including no cost employee access to Modern Health coaching & therapy sessions and high‑quality physician office experience via One Medical membership (select U.S. locations only).
- Employee Stock Purchase Program (ESPP).
Other Fun Facts About Amplitude
- #1 product analytics solution and #3 best software product according to the 2022 G2 Best Software report.
- Business Insider: A top tech company to bet your career on.
- Fast Company: #3 most innovative enterprise company in the world.
- Amplitude went public via a direct listing in September 2021 and now trades under the ticker AMPL.
- Founded in 2012, backed by Benchmark Capital, Sequoia Capital, IVP, Battery Ventures, Y Combinator and other top‑tier investors.
- Global and fast‑growing team with offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and employees around the world.
- Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs. Nam‑nom.
Amplitude provides equal employment opportunities (EEO). All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
Compensation
This role is eligible for equity, benefits and other forms of compensation.
Based on Colorado law, the range is $258,000 – $387,000 total target cash (inclusive of bonus or commission).
Based on legislation in New York City, the range is $287,000 – $431,000 total target cash (inclusive of bonus or commission).
Based on legislation in California (San Francisco Bay Area), the range is $287,000 – $431,000 total target cash (inclusive of bonus or commission).
Based on legislation in California (outside the San Francisco Bay Area), the range is $258,000 – $387,000 total target cash (inclusive of bonus or commission).
Based on legislation in Washington state, the range is $258,000 – $387,000 total target cash (inclusive of bonus or commission). Unlimited PTO, 10 to 13 holidays annually, medical, dental and vision PPO and CDHP plans, and a company‑sponsored 401(k) retirement plan.
By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.
Staying Safe—Protect Yourself From Recruitment Fraud. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @amplitude.com email address. Learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.
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