Director of Member Services (Director of Membership)

Director of Member Services (Director of Membership)

Join to apply for the Director of Member Services (Director of Membership) role at The Executive Leadership Council (ELC)

Base pay range

$155,000.00/yr - $165,000.00/yr

The Executive Leadership Council is the preeminent member organization for the development of diverse global leaders. Comprised of more than 800 current and former corporate CEOs, board members and senior executives at Fortune 1000 & Global 500 companies, entrepreneurs leading top-tier firms, and recognized thought leaders, we open channels of opportunity for the development of executives to positively impact business and communities.

We are currently seeking a Director of Member Services (Director of Membership) to join the Member Services team in our Washington, DC office.

Position Overview

The Director of Member Services serves as the senior operational leader of the Member Services department and reports directly to the VP of Member Services. This role is responsible for the day-to-day leadership, execution, and delivery of all member services programs and initiatives, ensuring alignment with organizational strategy and the delivery of a high-quality, consistent member experience.

Acting as both a strategic and executional partner to the VP, the Director translates vision into action, overseeing program delivery, team performance, budget management, and continuous improvement across the department. This role requires strong business acumen, exceptional attention to detail, and the ability to lead complex initiatives from concept through execution in a fast-paced, high-stakes environment. The Director of Member Services is the primary owner of departmental operations and serves as the VPs key delegate in managing the function.

ESSENTIAL JOB FUNCTIONS & KEY OUTCOMES

Project & Program Management

• Oversee the end-to-end planning, execution, and evaluation of the overall membership strategy, initiatives, and programming, including, but not limited to management of the organization's membership committee, membership application process, new member onboarding, membership database and membership dues process.
• Serve as the final point of accountability for program timelines, deliverables, quality, and outcomes.
• Coordinate cross-functional teams to ensure timely, efficient, and aligned delivery of programs.
• Implement and refine project management systems, tools, and best practices to enhance operational efficiency and scalability.
• Monitor project progress, proactively identify risks, and adjust plans as necessary to meet organizational objectives.

Budget Management

• Own the development, management, and oversight of the Member Services departmental budget.
• Monitor expenditures and forecasts to ensure financial accountability and alignment with strategic priorities.
• Prepare and deliver regular financial reports, projections, and insights to the VP.
• Identify opportunities for cost efficiencies, resource optimization, and strategic reallocation of funds.
• Partner with Finance and the VP to make informed tradeoff decisions that balance impact, quality, and cost.

Strategic Partnership & Execution

• Serve as a trusted strategic and executional partner to the VP of Member Services.
• Lead the translation of high-level organizational and experience goals into detailed operational plans and departmental priorities.
• Proactively identify opportunities, risks, and gaps in execution and provide data-driven insights and recommendations to the VP.
• Leverage member data, performance metrics, and feedback to refine strategies and improve program effectiveness.
• Represent Member Services in cross-functional discussions and initiatives, ensuring alignment with broader organizational priorities.
• Serve as the primary day-to-day leader of the Member Services department, setting priorities, operating rhythms, and performance expectations.
• Act as a conduit between the VP and the Member Services team, ensuring clear communication, alignment, and follow-through.
• Foster a collaborative, high-performing, and accountable team culture.
• Mentor, coach, and develop team members, building leadership capacity and strengthening operational excellence.
• Promote clarity of roles, responsibilities, and decision-making authority across the department.

Performance Measurement & Reporting

• Establish and oversee key performance indicators (KPIs) to measure the success and impact of Member Services programs.
• Analyze program and operational data to identify trends, risks, and areas for continuous improvement.
• Prepare executive-level updates on performance, outcomes, and challenges for the VP and other senior stakeholders.
• Ensure performance insights are translated into actionable improvements across programs and processes.

General Duties

• Contribute to the achievement of established department goals and objectives and adhere to department policies, procedures, quality standards, and safety standards.
• Maintain current professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing professional networks, and participating in professional associations.
• Ability to work in a fast-paced office environment, demonstrating a flexible approach with short deadlines.
• Promote a culture of high performance and continuous improvement that values learning and a commitment to quality improvement.
• Ability to maintain high project organization, multitask, and a focus on quality of results with attention to detail in a fast-paced environment.
• Create and manage a seamless information sharing workflow within the Member Services department and the overall organization.
• Perform other duties as needed.

EDUCATION, EXPERIENCE & CREDENTIALS

• A Bachelor's Degree in Business Administration, Management, Non-Profit Leadership or another relevant academic discipline. Master’s preferred.
• A minimum of 7 years progressive responsible experience in Project Management and/or Program Management. 10+ years of experience preferred.
• A minimum of 3-5 years of progressive responsible experience in strategic leadership role.
• Demonstrated experience leading a function, team, or complex portfolio of programs with a high degree of autonomy.
• Demonstratable experience with corporate relationship management is preferred.
• Strong business acumen with proven experience in budget management and financial analysis.
• Exceptional attention to detail, organizational skills, and operational discipline.
• Proven ability to drive initiatives from concept through execution and deliver measurable results.
• Excellent communication and interpersonal skills, with experience engaging senior leaders and cross-functional partners.
• Proficient knowledge of project management systems (e.g., Microsoft Project, Asana, Monday.com, Basecamp, etc.).
• Working knowledge of CRM & data management systems (e.g., Google Analytics, Salesforce, Hubspot, etc).

WORKING CONDITIONS

• Work is performed in an interior office setting which has no adverse environmental conditions expected.
• Hybrid Role requiring a minimum of 4 days a month in office and travel up to 30% of the time both in the field.
• Work involves frequently sitting for extended periods of time, frequently talking or hearing, frequently operating a computer, and occasional light physical effort (lifting, pushing, pulling, carrying, etc.) objects weighing up to 25 lbs.
• Work requires frequent ability to comprehend direction and adhere to policies or established procedures, ability to use logic to make sound decisions, ability to interpret and analyze data, ability to gather and organize information for a wide variety of audiences, ability to read and write a variety of materials, and ability to adapt well in the face of workplace stress.

The Executive Leadership Council is an Equal Opportunity Employer. It is our policy to ensure equal employment opportunity without discrimination or harassment based on an individual's race, color, religion, sex, national origin, disability, age, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, matriculation, political affiliation, genetic information, or any other protected characteristic as defined by federal, state, and local law

Seniority Level

• Director

Employment Type

• Full-time

Job Function

• Business Development

Industries

• Non-profit Organizations

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