Assistant Director of Financial Aid

Overview

Job Title: Assistant Director of Financial Aid
Department: Student Financial Services
Reports To: Director of Financial Aid
Position Type: Full-Time, Exempt, On-site (Hybrid)
Location: Cambridge, MA
Salary Range: $70,000-$78,000

Responsibilities

• Provide direct support and counseling to students and families regarding financial aid eligibility, application procedures, aid awards, and financial planning.
• Review and process financial aid applications in accordance with federal, state, and institutional policies.
• Utilize the Regent Education financial aid management system for processing aid and maintaining accurate records.
• Assist in the packaging, awarding, and reconciliation of student financial aid.
• Collaborate with the Director to identify process improvements and maintain compliance with all relevant regulations.
• Support outreach initiatives such as financial aid workshops, orientations, and webinars.
• Maintain knowledge of current federal and state regulations and institutional policies affecting financial aid.
• Provide support in audits and reporting processes as needed.

Required Qualifications

• Bachelor’s degree from an accredited institution.
• 1–3 years of professional experience in a financial aid or student services role.
• Prior experience working in a higher education setting with diverse student populations.
• Strong interpersonal and communication skills with a commitment to excellent customer service.
• Ability to interpret and apply complex regulations and policies.
• Detail-oriented with strong organizational and problem-solving abilities.

Preferred Qualifications

• 3–5 years of professional experience in financial aid administration.
• Demonstrated experience using Regent Education (Regent Award) and other Department of Education systems, including NSLDS, COD, FSA Partner Connect and/or the FAFSA Partner Portal
• Familiarity with VA educational benefits and related processing requirements, or experience with the VA Enrollment Management certification system
• Experience with data reporting and reconciliation tasks

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