Clinical Success Director - Nursing (San Francisco)
Base pay range: $162,500.00/yr - $192,000.00/yr
About Abridge
Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI‑powered platform is purpose‑built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise‑grade technology transforms patient‑clinician conversations into structured clinical notes in real‑time, with deep EMR integrations. Powered by Linked Evidence and our purpose‑built, auditable AI, we are the only company that maps AI‑generated summaries to ground truth, helping providers quickly trust and verify the output.
The Role
- Must be able to go into our San Francisco (Mission District) office 3x/week.
As the Clinical Success Director – Nursing, you will define, launch, and grow our generative AI platform for nurses, directly improving the cognitive burden associated with clinical documentation. You will collaborate with clients, partners, product managers, designers, machine learners, and healthcare professionals to bring products that bridge the gap between clinical conversations and actionable data.
What You’ll Do
- Evaluate new product offerings and provide subject‑matter expertise to our product teams.
- Build and maintain relationships across customers, including onboarding users, listening to customer feedback, optimizing nursing workflows, and identifying opportunities for improved engagement and success.
- Design and recruit a council of trusted nurse advisors to guide product strategy and roadmap.
- Develop a use‑case‑specific end‑user survey and a set of success metrics to help communicate impact and value.
- Evangelize product capabilities and direction to prospective customers by creating sales collateral, conducting product demos, training, and more.
What You’ll Bring
- 5+ years of experience as an RN, preferably in the inpatient setting.
- Experience with electronic record systems (Epic is a definite plus).
- Passion for deeply understanding nursing workflows and improving inefficiencies.
- Proven track record of leading successful initiatives from conception through launch.
- Ability to build relationships with different layers of an organization, from front‑line staff to executives.
- Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements.
- Experience working with cross‑functional teams in a fast‑paced, startup environment.
- This role requires 25% travel.
Why Work at Abridge
At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Joining Abridge means stepping into a fast‑paced, high‑growth startup where your contributions truly make a difference. Our culture requires extreme ownership, empathy, and continuous growth.
How We Take Care of Abridgers
- Generous Time Off: 14 paid holidays, flexible PTO for salaried employees.
- Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full‑time employees and their families.
- Generous HSA Contribution for high deductible plans.
- Paid Parental Leave for all full‑time employees.
- Family Forming Benefits.
- 401(k) Matching.
- Personal Device Allowance.
- Pre‑tax Benefits: FSA and commuter benefits.
- Lifestyle Wallet.
- Mental Health Support.
- Sabbatical Leave after 5 years of employment.
- Compensation and Equity.
Equal Opportunity Employer
Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.
Staying Safe – Protect Yourself from Recruitment Fraud
We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address.
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