Head of Product Management

Primary Responsibilities

The Head of Product Management leads product strategy and execution of digital media products for Pew Research Center across multiple platforms. This includes reports, interactive features, videos, databases, and large‑scale applications. The role requires strong editorial judgment, time‑management skills, and a collaborative, detail‑oriented approach.

Key Duties

Team Management

• Supervise and provide guidance for a team of five digital producers, overseeing roadmaps and daily content production.
• Serve as the key liaison between editorial and engineering, ensuring CMS web apps align with product strategy.
• Work with producers, designers, and engineers to create content suitable for digital, social, and emerging platforms.
• Help streamline workflows between producers, researchers, and other stakeholders.

Product/Project Management

• Lead end‑to‑end product development: define requirements, set priorities, and partner with engineering on sprint planning.
• Design products with a systems mindset, building reusable tools and components within the CMS.
• Ensure timely completion of digital products by overseeing schedules and milestones.
• Coordinate internal and external resources for digital products and applications.
• Help select and manage vendors, making recommendations on solutions, cost, contracts, and ensuring adherence to statements of work.

Website Management and Content Strategy

• Lead CMS administration and publishing, working closely with the Head of Engineering and Associate Director of Design and UX on custom WordPress CMS.
• Analyze digital and social traffic using Google Analytics, Parse.ly, and Hootsuite, providing clear narrative analysis for stakeholders.
• Work closely with the communications team to align projects with brand identity and strategic objectives.
• Manage technical aspects and implementation of digital campaigns and AI initiatives in coordination with the Associate Director of Digital Outreach.
• Collaborate with the audience team to measure product performance and identify user trends.
• Keep up with developments in online publishing, search, AI, and digital marketing.

Knowledge and Skill Requirements

• Demonstrated skills in requirements gathering, resource organization, and schedule development.
• Proactive, collaborative, and able to work in a cross‑functional team, bridging technical and editorial skill sets.
• Ability to think through complex issues, leading to recommendations and action plans.
• Interest in emerging digital technologies and best practices including content management, publication workflow, user experience, digital marketing, audio/video, etc.
• Strong interest in Pew Research Center’s diverse body of work and in exploring innovative ways of promoting data and research via social and digital channels.
• Strong written and oral communications skills.
• Experience with project management tools (preferably Asana) and various analytics tools.

Education, Training, and Experience Requirements

• Bachelor’s degree in journalism, communications, or related field.
• Eight+ years digital media experience, with progressively responsible positions in product management and/or project management, including online strategy and operations, web development, and vendor management.
• Experience implementing, maintaining, and using a CMS, preferably WordPress.
• Management experience preferred; project management certification a plus.

FLSA Status: Exempt

Physical: Standard office environment which requires the ability to remain in a stationary position for most of the time, and to occasionally move around the office, as well as the ability to lift and carry light objects, such as paper, that generally weigh 20 lbs. or less.

Compensation: The typical starting salary for this position is $135,000 annually.

Hybrid Work Schedule: Pew Research Center staff are required to be present in the Center’s Washington, D.C., office three core days weekly (Tuesday, Wednesday, Thursday). Staff may work virtually from remote locations on other days in a typical work week.

Application Procedure

Click on the Apply button, and complete required fields. A complete application includes a cover letter, resume, and work samples (typically an online portfolio linked to electronically in resume). Upload your resume, cover letter, and work samples in the section labeled Resume/Cover Letter. If the documents have successfully uploaded, you should see 2+ attached files beneath the “Drop files here” box.

Total Rewards

• Affordable, comprehensive health care that includes medical, dental (including adult orthodontia), and vision benefits.
• Generous paid annual leave plan, including a winter break between Dec. 25 and Jan. 1.
• Employer‑paid disability, life insurance, and paid family leave plans.
• Up to a 12% employer 401(k) contribution, with vesting at the end of the first year.
• A 37.5‑hour workweek.
• Health savings or flexible spending account options with employer funding component.
• Flexibility to telework a portion of each week, with an additional four telework “flex weeks” each year for most staff.

EEO

Pew Research Center makes employment decisions without regard to age, sex, race, ethnicity, religion, disability, marital status, sexual orientation or gender identity, military/veteran status, or any other basis prohibited by applicable law. We encourage applications from candidates who represent a variety of backgrounds, perspectives, and skills.

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