Senior Director, Fulfillment Center Operations
Fulfillment CenterLitchfield Park,Arizona
Senior Director, Fulfillment Center Operations - Litchfield Park, AZ
See What We’re All About
As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!
Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.
If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Monthly Commute stipend
- Casual dress code
- On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
- All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.
The Job at a Glance
As the Senior Director of Fulfillment Center Operations, you will lead all aspects of operations for a single, high-growth site. This position is responsible for overseeing the entire fulfillment process . You will be responsible for leading a strong team, driving operational excellence, and creating a culture of safety, quality, and engagement. You are a hands-on leader who loves to oversee both inbound and outbound operations, constantly problem solving, and always has process improvement in mind . The Senior Director will strategically balance costs, service levels, and productivity to enhance operational reliability and drive overall business success. This facility currently supports 100 team members and is expected to double in size so if you thrive in rapid growth this role is if you!
A Typical Day
- Provide leadership and execute operational strategies to support site growth and scalability
- Manage all core Fulfillment center functions: Receiving, Put Away, Picking, Packing, Shipping, Returns, Inventory Control, Maintenance
- Ensure daily operations meet safety, quality, and productivity standards
- Mentor a leadership team of directors, senior managers, managers and supervisors
- Foster a culture of accountability, engagement, and continuous learning
- Define and monitor site-level KPIs for efficiency, accuracy, and cost control
- Oversee site Capital and OpEx budgets and spending
- Champion safety as a core value and ensure compliance with OSHA and company standards
- Works closely across different teams to resolve issues and ensure seamless operations.
- Maintains relationships with suppliers, 3PLs (Third-Party Logistics providers), and other external stakeholders.
- Cross-functional Collaboration: Works closely with supply chain, procurement, sales, and customer service to resolve issues and ensure seamless operations.
- Support sales and manufacturer partnerships teams to help win new partnerships and expand existing ones.
To Land This Opportunity
- You’re an all-star communicator and are proficient in English (both written and verbal)
- 7 + years of experience in high-volume distribution center operations , (bonus points if you worked in an automated DC)
- 5+ years in a leadership role
- Strong analytical and problem-solving skills; proficiency in MS Office (Excel required)
- Bachelor’s degree in Operations, Supply Chain, or related field is a plus
- You naturally lead by example and never fully separate yourself from the day-to-day operation.
- You enjoy motivating your team to reach new production goals. You thrive on change management and enjoy keeping up with a fast-growing environment
About Your Future Team
Our Team is full of high-performing team members who have passion and enthusiasm. We like to work hard to meet our performance goals while having fun and supporting our team members.
At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $125,798.02 - 187,926.22 annually which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.
Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.
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