ITSM Engineering Director: Platform Excellence & Automation

A leading technology firm in San Francisco is seeking a Director of ITSM Engineering to lead the team responsible for the internal IT Service Management platform. This pivotal role involves providing strategic leadership, ensuring system performance, and driving operational excellence through automation. Candidates should have over 10 years of software engineering experience with at least 5 years in management, coupled with expertise in ITSM systems like ServiceNow. The ideal applicant will champion cross-functional collaboration and innovation.
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